Member online is linked to accounts, therefore, if any accounts are overdue, online access may be restricted. There is ONE email linked to your membership account and may not be yours. This is either the licensee or senior manager/property manager email address. The one email address for your agency can be changed upon request to us in writing which will allow for change of password/username by your agency anytime. If you are new to member online services be sure to watch the training video on how to use member online. Please email us if we can assist you in any way. stacey.holt@realestateexcellence.com.au Thank you for being a member office of Real Estate Excellence. Your business is greatly valued and appreciated. Stacey Holt.