Best practice, compliance and risk management support services for the Queensland Residential Real Estate Industry

Real Estate Excellence Membership

Real Estate Excellence Membership Services office four different options depending on your agency needs, wants and budget. 

The four options are Platinum PME, Platinum NON PME, Gold and Advisory. The Membership Services Agreement outlines the services and benefits, plus the investment costs. Please email us to receive the membership services agreement. This email address is being protected from spambots. You need JavaScript enabled to view it. 

There are no lock in contracts for Membership Services. The Membership Services are a periodic type agreement with the first three months in advance required upon commencement of services. Either party can give one months notice to cancel services. A lesser period can be agreed to.  Payments are in advance via credit card (secure online) or direct deposit. The Member Client nominates monthly, three months, six months or 12 months on the Membership Agreement for payments in advance. Online access to Member Online login is given when the first membership account is paid.

Visit PME system - Platinum PME membership Real Estate Excellence for more information, and or scroll down below.

Visit latest Real Estate Excellence Member Updates Below is a screen shot of Member Online login (Platinum PME level). AAAA PME

 
Platinum
PME
Non PME Gold Advisory

 PME system

Download the quick chapter guide, detailed folder/chapter guide, plus the latest version guide here.

Following are the PME system benefit of Platinum PME membership level (other benefits are included such as best practice email advisory and more). Visit Membership services - Real Estate Excellence for more information.

  • 39 separate chapters (folders online) make up the PME manual. Chapters (folder online) update as required online. Due to the size of the manual, the chapters are separated and updated individually as required. 
  • Best practice form/ email templates in word version (no merge fields included) in each chapter (folder).
  • A personalised (your agency logo) uploaded onto You Tube to refer absentee tenants and lessors (.wmv file).
  • A 40 plus page property owner investor presentation booklet template (for agency final edit) to use for listing presentations and assist in educating existing property owners.
  • A residential Sales Excellence manual - Part of the PME system (Membership services). The focus of the Sales Excellence manual is on compliance, best practice and risk management to be used as an everyday or as needed tool, procedure and training resource for the office. Great for new salespeople and administration staff, plus great for the most experienced.

Watch video Tips on how to use Real Estate Excellence member online and the PME system. - YouTube

To access the PME system and Sales Excellence manual login to Member Online.  PME system members -  Please ensure your office is using the latest chapter of PME versions.

The PME chapters (folders) are updated due to QCAT cases, best practice, improvements and or legislative changes. It is important your agency is using the most up to date version.

Visit Member Online login - A screen shot of Member online Platinum PME is below. 

 

Quick chapter/folder guide below.  

  1. Chapter Folder online/01 Property management – an overview
  2. Chapter Folder online/02 Prospecting and new business
  3. Chapter Folder online/03 The management agreement & lessor obligations
  4. Chapter Folder online/04 Advertising and showing property
  5. Chapter Folder online/05 Application forms and processing
  6. Chapter Folder online/06 Tenancy sign up, best practice, law, and documents
  7. Chapter Folder online/07 Rent payment methods and rent matters generally
  8. Chapter Folder online/08 Rent arrears
  9. Chapter Folder online/09 Inspections and entry
  10. Chapter Folder online/10 Tenant obligations in general
  11. Chapter Folder online/11 Rental property for sale
  12. Chapter Folder online/12 General breaches of the tenancy by tenants
  13. Chapter Folder online/13 Maintenance
  14. Chapter Folder online/14 Break leases/Breach of Agreement
  15. Chapter Folder online/15 Change of shared tenancies
  16. Chapter Folder online/16 Water and tenancies
  17. Chapter Folder online/17 Lease renewals, rent and bond increases
  18. Chapter Folder online/18 Lawfully ending a tenancy
  19. Chapter Folder online/19 Vacates and vacate procedures
  20. Chapter Folder online/20 Bond refunds and dispute procedures
  21. Chapter Folder online/21 Dispute in general
  22. Chapter Folder online/22 Tenancy default databases
  23. Chapter Folder online/23 Time management
  24. Chapter Folder online/24 Filing, record keeping, general procedures
  25. Chapter Folder online/25 Files notes and follow up
  26. Chapter Folder online/26 Lost and terminated managements
  27. Chapter Folder online/ 27 Trust accounting
  28. Chapter Folder online/28 RTA forms overview
  29. Chapter Folder online/29 Keys and the key register
  30. Chapter Folder online/30 QCAT – Tribunal
  31. Chapter Folder online/31 Property Occupations regulations
  32. Chapter Folder online/32 Agency policies in general
  33. Chapter Folder online/33 Lessor listing booklet/guide
  34. Chapter Folder online/34 Natural disasters and rental property
  35. Chapter Folder online/35 Tree and fencing laws
  36. Chapter Folder online/36 Drugs in rental property
  37. Chapter Folder online/ 37 Pool safety laws
  38. Chapter Folder online/38 Relevant legislation for PM’s – references
  39. Chapter Folder online/39 Rural Properties

Refer to PME member online to ensure that your agency is using the most up to date version of the PME manual.

 Download the latest version guide here.


March/April 2024 Real Estate Excellence Industry update

March 2024 Free Industry Update

22nd April 2024 - ANZAC Day and Real Estate Trading laws - Lest We Forget

Agencies can open and trade on Anzac Day for rental transactions only. Agencies must not sell real estate or conduct open house inspections.

Non-exempt shops must remain closed on Anzac Day.

Factories and shops (which includes offices) in Queensland are required to close on Anzac Day (25 April each year) with the following exceptions:

  • real estate offices, which may open only for the purpose of rental transactions and must not sell real estate or conduct open house inspections.

Sourced from Anzac Day trading hours | Business Queensland

15th April 2024 - New PO Form 6 1 May 2024

New appointment to act forms for property agents

In response to industry feedback, the current appointment form for property agents will be replaced by two distinct forms tailored to the different needs of residential property agents (Form 6) and commercial property agents (Form 6a).

The changes provide clearer instructions for you and your clients that are specific to the type of property or business you are being appointed to sell, let, purchase or manage.

The new Form 6 for residential property agents now incorporate the amendments to the Residential Tenancies and Rooming Accommodation Act 2008 authorising expenditure for emergency repairs to tenanted properties. 

The new Form 6a is for use by commercial agents selling and leasing commercial property and businesses.

What do you need to do?

You must use the new forms when signing any new appointments or updating existing agreements from 1 May 2024.

Any appointments to act signed by you and your client before 1 May on the current form will continue to be valid until they are terminated or expire.

The new forms will be available to download from our website from 1 May 2024.

Above from the OFT Smart Business Bulletin (April 2024)

27th March 2024 - Smoke alarms – Property owner (landlord) fined

I know many of you are upset, shocked, and understandably angry regarding the penalty imposed on the property owner yesterday in Cleveland Magistrates Court for failing to comply with Queensland smoke alarm legislation. I am also feeling similar emotions. This owner did not have a managing agent. It is not appropriate for me to speculate or comment any further regarding this owner.

We have long known that the maximum penalty under the Queensland Fire and Emergency Services Act is 5 penalty units. The owner has been fined the maximum. In the words of the Magistrate “it seems a pittance, however it’s not for me to comment on the laws.

Smoke alarms are about saving lives. Not about the penalty imposed under current laws in my professional view. The deterrent should be about people, and lives, not the fine. I believe the fine should be higher. The matter has been referred to the State Coroner to overview. In time we shall find out if there are going to be any further changes, and or recommendations made by the Coroner.

I as always, commend the hard work property managers do every day. Particularly in relation to smoke alarms. What more can you do but your best to have your properties compliant, and knowing all that can be done to keep people safe is being done.

I foresee more outcomes from this tragedy in time. For now, smoke alarms save lives, and let us not forget the father and his children who tragically died in this horrific incident, and the people left behind.

21st March 2024 - Stage 2 tenancy laws and Mandatory training (CPD) introduced into Parliament.

For information regarding stage 2 of tenancy laws, refer to RTRA Act review - Queensland tenancy law reform (realestateexcellence.com.au)

 Below is sourced from Parliament when the Bill was introduced. 

"Renters, property owners and the broader community all benefit when people working in the property industry achieve and maintain high levels of knowledge, training and skills. Delivering on our 2020 election commitment, the bill contains amendments to introduce a legislative framework for mandatory continuing professional development, or CPD, of property agents. This framework will be included in the Property Occupations Act 2014 which provides for occupational licensing and registration for real estate agents, real estate salespeople, real estate property auctioneers and resident letting agents. The amendments have been informed by a comprehensive regulatory impact assessment process involving broad stakeholder consultation consistent with the government’s election commitment.

The bill will amend the Property Occupations Act to require individual licensees and certificate holders complete annual CPD requirements, as approved by the chief executive under the Property Occupation Act, unless there are exceptional circumstances. Failure to complete CPD will impact on the property agent’s eligibility to have their licence or certificate renewed or restored by the chief executive".

Sitting Date | Queensland Parliament

29th February 2024

Refer to RTRA Act review - Queensland tenancy law reform (realestateexcellence.com.au) for email and update sent. 

 


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