Best practice, compliance and risk management support services for the Queensland Residential Real Estate Industry

Real Estate Excellence Membership

Real Estate Excellence Membership Services office four different options depending on your agency needs, wants and budget. 

The four options are Platinum PME, Platinum NON PME, Gold and Advisory. The Membership Services Agreement outlines the services and benefits, plus the investment costs. Please email us to receive the membership services agreement. This email address is being protected from spambots. You need JavaScript enabled to view it. 

There are no lock in contracts for Membership Services. The Membership Services are a periodic type agreement with the first three months in advance required upon commencement of services. Either party can give one months notice to cancel services. A lesser period can be agreed to.  Payments are in advance via credit card (secure online) or direct deposit. The Member Client nominates monthly, three months, six months or 12 months on the Membership Agreement for payments in advance. Online access to Member Online login is given when the first membership account is paid.

Visit PME system - Platinum PME membership Real Estate Excellence for more information, and or scroll down below.

Visit latest Real Estate Excellence Member Updates Below is a screen shot of Member Online login (Platinum PME level). AAAA PME

 
Platinum
PME
Non PME Gold Advisory

 PME system

Download the quick chapter guide, detailed folder/chapter guide, plus the latest version guide here.

Following are the PME system benefit of Platinum PME membership level (other benefits are included such as best practice email advisory and more). Visit Membership services - Real Estate Excellence for more information.

  • 39 separate chapters (folders online) make up the PME manual. Chapters (folder online) update as required online. Due to the size of the manual, the chapters are separated and updated individually as required. 
  • Best practice form/ email templates in word version (no merge fields included) in each chapter (folder).
  • A personalised (your agency logo) uploaded onto You Tube to refer absentee tenants and lessors (.wmv file).
  • A 40 plus page property owner investor presentation booklet template (for agency final edit) to use for listing presentations and assist in educating existing property owners.
  • A residential Sales Excellence manual - Part of the PME system (Membership services). The focus of the Sales Excellence manual is on compliance, best practice and risk management to be used as an everyday or as needed tool, procedure and training resource for the office. Great for new salespeople and administration staff, plus great for the most experienced.

Watch video Tips on how to use Real Estate Excellence member online and the PME system. - YouTube

To access the PME system and Sales Excellence manual login to Member Online.  PME system members -  Please ensure your office is using the latest chapter of PME versions.

The PME chapters (folders) are updated due to QCAT cases, best practice, improvements and or legislative changes. It is important your agency is using the most up to date version.

Visit Member Online login - A screen shot of Member online Platinum PME is below. 

 

Quick chapter/folder guide below.  

  1. Chapter Folder online/01 Property management – an overview
  2. Chapter Folder online/02 Prospecting and new business
  3. Chapter Folder online/03 The management agreement & lessor obligations
  4. Chapter Folder online/04 Advertising and showing property
  5. Chapter Folder online/05 Application forms and processing
  6. Chapter Folder online/06 Tenancy sign up, best practice, law, and documents
  7. Chapter Folder online/07 Rent payment methods and rent matters generally
  8. Chapter Folder online/08 Rent arrears
  9. Chapter Folder online/09 Inspections and entry
  10. Chapter Folder online/10 Tenant obligations in general
  11. Chapter Folder online/11 Rental property for sale
  12. Chapter Folder online/12 General breaches of the tenancy by tenants
  13. Chapter Folder online/13 Maintenance
  14. Chapter Folder online/14 Break leases/Breach of Agreement
  15. Chapter Folder online/15 Change of shared tenancies
  16. Chapter Folder online/16 Water and tenancies
  17. Chapter Folder online/17 Lease renewals, rent and bond increases
  18. Chapter Folder online/18 Lawfully ending a tenancy
  19. Chapter Folder online/19 Vacates and vacate procedures
  20. Chapter Folder online/20 Bond refunds and dispute procedures
  21. Chapter Folder online/21 Dispute in general
  22. Chapter Folder online/22 Tenancy default databases
  23. Chapter Folder online/23 Time management
  24. Chapter Folder online/24 Filing, record keeping, general procedures
  25. Chapter Folder online/25 Files notes and follow up
  26. Chapter Folder online/26 Lost and terminated managements
  27. Chapter Folder online/ 27 Trust accounting
  28. Chapter Folder online/28 RTA forms overview
  29. Chapter Folder online/29 Keys and the key register
  30. Chapter Folder online/30 QCAT – Tribunal
  31. Chapter Folder online/31 Property Occupations regulations
  32. Chapter Folder online/32 Agency policies in general
  33. Chapter Folder online/33 Lessor listing booklet/guide
  34. Chapter Folder online/34 Natural disasters and rental property
  35. Chapter Folder online/35 Tree and fencing laws
  36. Chapter Folder online/36 Drugs in rental property
  37. Chapter Folder online/ 37 Pool safety laws
  38. Chapter Folder online/38 Relevant legislation for PM’s – references
  39. Chapter Folder online/39 Rural Properties

Refer to PME member online to ensure that your agency is using the most up to date version of the PME manual.

 Download the latest version guide here.


November/ December 2023 Industry update

Quick links below for upcoming training and education events. 

PME one day special events (realestateexcellence.com.au) 

PME half day events held throughout Queensland (realestateexcellence.com.au)

15th December 2023 - RTA releases Compliance and Enforcement Action Plan 2024

The RTA has today published its Compliance and Enforcement Action Plan 2024, which aims to provide the Queensland renting community with further clarity on our priority enforcement areas and actions.

As an experienced regulator, the RTA acts in the public interest to support and protect Queenslanders by addressing issues of alleged non-compliance with the Residential Tenancies and Rooming Accommodation Act 2008 (the Act) in a timely, informed and consistent way. 

Regulatory compliance remains a core strategic priority for the RTA, and we will continue to work with stakeholders across the Queensland renting community to share our progress and seek feedback on how we can continue to support them in their work and ensure compliance with the Act is upheld. 

New and trending breaches of the Act that will be prioritised in 2024 include:

  • rent increases within the 12-month period
  • non-compliance with repair orders
  • unlawful entry
  • breaching agreement terms
  • providing false and misleading information
  • rent not offered at a fixed amount
  • non-lodgement of bond.

The RTA takes enforcement actions that are proportionate to the severity of the breach, public interest and community impact. Enforcement outcomes include:

  • Notice of non-compliance – may be issued where there is no history of non-compliance, where it is an isolated instance or other mitigating circumstances apply
  • Penalty infringement notice (fine) – generally issued where legally possible and where there is repeated non-compliance and deliberate or potential harm caused
  • Prosecution – pursued for serious matters or systemic non-compliant conduct and litigation is in the public interest.

In partnership with other Queensland Government agencies and regulators, the RTA will also continue to drive referrals and share insights to identify trends and inform future legislative changes.

Sourced from the RTA website. RTA releases Compliance and Enforcement Action Plan 2024 | Residential Tenancies Authority

7th December 2023 - Email sent to our FREE Industry Mailing list - Subject line Industry update / Natural Disaster ready - information to assist if needed - Podcast recorded 12th December 2023 Advice for FNQ Property Managers Cyclone Jasper. A new Property Management Excellence PME - Stacey Holt podcast. Listen here.

Good afternoon, 

With the threat of Cyclone Jasper off the Queensland Coast, we thought the following may be of assistance.
Queensland Government Disaster Ready link Home | Get Ready Queensland
 

RTA Guides (links below)

Members of Real Estate Excellence, (Membership services, benefits and options (realestateexcellence.com.au) we are an email away for any best practice support and advice if needed. A reminder also Property Management Excellence (PME) system (realestateexcellence.com.au) member offices, folder 34 of the PME system is the Natural Disaster chapter which includes more information and procedures. We are hoping nobody in Queensland is greatly affected by this Cyclone.
 
4th December 2023 - Email sent to our FREE Industry Mailing list - Subject line - Industry update - Reminder re notices expiring public holidays and weekend
Good afternoon,
There has been another QCAT case published highlighting the laws around notices expiring on weekends, and public holidays.  This is an important case to review as a reminder given the Christmas/ New Year period is around the corner. 
Members of Real Estate Excellence Membership services, benefits and options (realestateexcellence.com.au), please email us if you need any further advice, or support in relation to this matter (or other). Also, please note the December 2023/ January 2024 Real Estate Excellence Member Updates will be emailed to you tomorrow. 

TERMINATION OF RESIDENTIAL TENANCY IN QUEENSLAND – where application for termination of residential tenancy filed – where ground was failure to leave – where failure to leave a statutory cause of action – where handover day in Form 12 Notice to leave fell on a Sunday – where Applicant filed application on Monday following – whether complete cause of action had accrued – whether obligation to leave extended by operation of law to midnight on the Monday – whether application filed prematurely – whether section 293 of Residential Tenancies and Rooming Accommodation Act 2008 (Qld) prescriptive – whether section 38 of the Acts Interpretation Act 1954 (Qld) prescriptive – whether invocation of section 61 of the Queensland Civil and Administrative Tribunal Act 2009 (Qld) available – whether premature filing of application merely procedural

Read the case at the following link  Coastlink Property Services Pty Ltd v Chapman and Anor [2023] QCAT 452 (sclqld.org.au)

28th November 2023 - Effective cause of sale

Real estate commission disputes can cause significant delays in property transactions and strain relationships between agents, buyers, and sellers.

Most Real estate commission disputes are contested and disputed on 2 issues:

  • Whether the agent was the effective cause of sale and
  • Whether the appointment is effective

Frequently a third party enters into an agreement to buy a property and the owner disputes the agent was the effective cause of sale.

In the recent decision of Sunshine Group Australia Pty Ltd v Trappando Pty Ltd [2023] QCA 214, these issues arose and the agent was successful.

Read more here.

14th November 2023

QCAT average time for hearings as at time of latest reporting period 30 June 2023. Sourced from the QCAT website.

aaaaaaa q time frames 30 June 2023

1st November 2023 - 2024 - the year of potentially many changes

Compulsory CPD is coming for Queensland as per the email to Members of Real Estate Excellence on 31st October 2023. Real Estate Excellence Member Updates - At time of this post, the commencement date is not yet known. More is expected to be known in 2024. There will be a phase in period.

Stage 2 of tenancy law reform changes are expected as per the Queensland Labor Government agenda. Read more at RTRA Act review - Queensland tenancy law reform (realestateexcellence.com.au) 

Property Law Act changes and amemdments commencement date is not yet known at time of post, but given it passed Queensland Parliament October 2023 (as per post Real Estate Excellence Industry Updates), the commencement date should be known in the near future, if not in 2024.

All of the above, plus more will form part as appropriate and advised in all upcoming Real Estate Excellence education and training events Training/Events (realestateexcellence.com.au)

 Members of Real Estate Excellence (Membership services, benefits and options (realestateexcellence.com.au) will be advised of updates and more information via the Real Estate Excellence Member Updates service.

Listen to short podcast here.


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