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General business information that may be of interest to leaders and business owners


Director of First impressions/Agency receptionist special one day event

2nd August 2019 - Brisbane

Agency receptionist special one day event

Register online here,  or email us name and email of attendees for us to register you manually to save the online booking fee) 

Click here to view all upcoming training events

 

The role of the Director of first impressions is one of the most critical roles for any real estate agency. This event will focus on assisting receptionists and front line staff in excelling in their role, plus tips to assist the licensee, property management and sales team.

This special one day event will include the following topics;

Tips on making the best first impression when on the phone and when people walk into the agency,

Email etiquette tips,

Communication tips when dealing with colleagues and clients/customers,

Tenancy application form best practice completion and processing,

Dealing with aggressive people tips,

Safety tips for you and the office,

Risk management and how the licensee can be supported,

General trust account requirements,

File notes, filing and record keeping,

Message taking best practice for good agency practice,

Mail book recording best practice and why.

Licensee and Agency Administrator training - special one day event

Special one day event - Brisbane July 19 2019 - 9am to 3.30pm

This special one-day event is suitable for all staff members of an agency with focus on the licensee and agency administrator.   Click here to view all upcoming training and special events.

Register online here (or email us name and email of attendees for us to register you manually to save the online booking fee). The event includes arrival tea and coffee, morning tea and working lunch.

The session, presented by Stacey Holt,  will include the following legislative requirements under the Property Occupations Act and the Agents Financial Administration Act (and regulations);

  • Meaning of in charge of a real estate agency
  • Licensee requirements to supervise and train staff
  • Substitute licensee requirements
  • When staff need to be registered
  • What a registration certificate authorises
  • Notifying the Office of Fair-Trading requirements when circumstances change
  • Key compliance and best practice completion tips for residential sales and property management PO Form 6
  • Where some people go wrong in completing the PO Form 6
  • Agency conduct legislative standards
  • Record keeping including electronic record keeping requirements
  • Accounting to clients including mid and end of month
  • Auditing requirements under the PO Act
  • Key trust accounting compliance reminders including receipting, entitlement to fees and disbursement of trust funds
  • An update on the RTRA Act review.

Register online here (or email us name and email of attendees for us to register you manually to save the online booking fee)

Property Management Excellence (PME) system podcasts (Member offices only)

Online training podcasts for member office (PME system)

PME system members;  the existing training videos which form part of the system, are going to be replaced with podcasts - the podcasts will be at Member Online and can be listened to via Audio (M4a files) anytime when completed. They will not be on the Apps listed below as it is a membership benefit. Members could login on their smart phone and play whilst travelling and or remote. The audio training can also be heard on your PC in the office.  The future training podcasts will marry up with the chapters of the PME manual (38 chapters). 

The following podcasts (audio training) are currently available for PME system member offices (with many more to come)

# Understanding the PO Act and regulations

# The management agreement PO Form 6 – the law, best practice and completion 

# Scripts for lessors who ask "Why am I paying the management agreement for?", "Why am I paying a letting commission?" and "Why am I paying an administration fee?"

# PO Regulations – what all property managers and salespeople should know 

# When do staff need a certificate of registration

# The Sales Excellence manual (part of the PME system) – an overview

 Click here for information regarding the Property Management Excellence podcast series

 

 

Property Management Excellence (PME) training podcast series

FREE training from Stacey Holt - listen in your car, in the office, anytime.

Property Management Excellence Stacey Holt  podcasts are available on most podcast apps such as Apple, Google, Spotify. Search Property Management Excellence or Stacey Holt to find the podcasts on the App of your choice as mentioned above. Property Management Excellence training podcasts  - Listen here

 Podcast topics include the following;

Welcome podcast and what the podcast is all about (first podcast released) 

Not all business is good business - why we should sometimes say no thanks

Tips for dealing with vacant property

Do people buy people or do people buy a brand?

Dealing with difficult people; tips for PM’s 

Without people we have no business

Income producing vs non income producing activites

Electronic signatures and tenancy lease contracts

Queensland smoke alarm laws for rental property

How do people find your agency? Online presence 

McDonald's and property management

Entry condition report - if the tenant does not return within the legislative time frames

Desperate professionalism in property management

Property management isn't difficult; people can be. The big C.

To do today, to do tomorrow, to do eventually. Tasks and time mangement tips for property managers.

New business tip - do your own podcasts

The egg timer property manager

New business tip - the first 24 hours after listing

Don't make or take a phone call without this system - tips for property managers

New business tip - has your agency got a You Tube account?

Minimum housing standards for Queensland rental property

I hope the title property manager dies before I do

Tips for Property Management Excellence success

Rules of entry; a tenants' home. Know the law. 

How to deal with rude people; tips and more 

Imagine not getting paid; look after your contractors 

Property managers cannot always be available

Lease renewals; does your agency work for free?

Best practice documents recommended to be used when signing up a new lessor client

Dispute and self resolution tips for property managers

Smile when you dial - tips for phone calls 

Did you get my email phone call or 2nd emails; tips for PM’s on how to avoid 

The 5 reasons property managers carry out routine inspections

Outsourcing and property management - my concerns

Landlord Public liability insurance; a reminder for PM's

Property management tasks and time management 

How do you know who you are dealing with?

Mould in rental property - tenant and landlord responsibilities

Natural disasters and property management best practice tips

Tips for creating and maintaining a successful property management business

Tips on educating landlords as why they should have landlord insurance

Tribunal for property managers - tips for success

What is the role of a career property manager - welcome to the wonderful world of property management

Script for client landlord not wanting to sign management agreement contract.  

Time management tips for property managers

Landlord newsletters and how easily they can be done, plus why they should be done

Proactive property management - maintenance 

Tips on how to survey landlord clients easily

New business tips for growing the rent roll (for BDM's)

What do you do for your management fees? Overcoming landlord objections tips

The KPI's you should have for your property management business

RTRA Act review Queensland - what you need to know (as at 17th January 2019)

Tenancy sign up best practice tips

Entry condition report best practice procedures

Setting up a property management business tips

Application forms and processing best practice

What is thank a property manager day?

Vacate/Final inspection pre vacate best practice tips

Task management vs Portfolio management

How many properties can one property manager manage?

Happy staff = Happy clients. Culture and staff retention

Property Management Excellence  (Queensland)

Rent arrears best practice tips

Rent arrears and the landlord

Why are property managers so mean to each other?

ANZAC day laws for Queensland real estate agencies

Property Management - the pros and cons

February 2019 Real Estate Excellence member office update 

March 2019 Real Estate Excellence member office update

April 2019 Real Estate Excellence member office update

Future podcast online training for PME system member offices

 Property Management Excellence training podcasts  - Listen here

Face to Face training and private in your agency training is available

More information here 

 

$90 000 stolen by scammer in real estate transaction

Sourced article www.propertynerd.com.au 25 November 2018

Best practice note from Stacey Holt Real Estate Excellence -  The sourced article is below this practice note. We recommend banking details not be updated and or changed unless all parties as listed on the title search have signed a form such as below. Real Estate Excellence member offices; you can find the form below at Member online, PME system folder, and then folder 27 Trust accounting. Identification should always be sought for all clients upon listing property for sale and rent which marries up with the title search. Banking details should never be updated via an email only without signatures matching the listing authority.f

Real Estate Scammer Steals $90,000... And Nobody Cares

 

A Brisbane businessman had a deposit stolen from him, and nobody seems to want to fix it.

More than 5 months ago, Andrew Buckley, former CEO of Cardno, sold a property for $1.2 million, through the Ray White agency at Mermaid Beach.

As part of the deal, $120,000 was deposited in a trust account. As the sale proceeded, the agency took $30,000 in commission from theaccount, then asked him to email them his bank account details.

He did. But then so did someone else. Another email was sent with false bank account details. And the remaining $90,000 went to someone other than Mr Buckley.

The agency sent the money to a Westpac bank account based in Sydney. The money has not been recovered.

Amazingly, according to Mr Buckley, nobody will take responsibility for the missing money.

He said he has even gone to the authorities, who have done nothing.

"I'm incredulous that no one seems to want to fix it."

He said he was "flabbergasted" that no one even called him to check on his bank account details. They simply sent it to the other account.

"As far as I’m concerned … this is a well-known scam.

"The advice is that businesses double-check … two-step verification. It’s particularly if it’s changing your bank details."

Ray White has blamed the situation on Mr Buckley. An email later sent to him regarding the matter claimed it was his fault: "The fact that it has now come to light that it was not Mr Buckley who sent those written directions is as a result of Mr Buckley’s own failure to ensure the security of his email account."

Mr Buckley, however, said that while his email could have been hacked, it could just as easily have been Ray White's email that was hacked. He said that ultimately, that is irrelevant as the agency has a responsibility to verify the details. "You're looking after someone else's money."

The agency refused to speak to the media. The head Ray White office also would not address the issue directly, although it said there had been 4 known instances of "cyber interference" in the past year.

A memo was sent out to Ray White agencies last month, warning agents to "never accept a change in bank account details via email without confirming its legitimacy with your client."

That memo seems a bit late to be able to help Mr Buckley.

In a statement to the media Westpac said that account names are not used for payments, but instead they rely on the 6 digit BSB (bank-state-branch) number plus account number.

Mr Buckley was advised to go to the Office of Fair Trading (OFT) for help. But OFT was of no assistance either. In a letter to Mr Buckley, OFT wrote that there was "insufficient evidence to support a breach of the Agents Financial Administration Act 2014 … or the Property Occupations Act 2014 in relation to the transaction."

He said that he might be able to sue to get his money back, but he is concerned that a suit would just eat up the money he was trying to get back.


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