Articles in Category: Member Update

Contents of Real Estate Excellence Member update - emailed to members the first week of each month plus loaded online in the Member updates folder.


PME Property Management Excellence manual (latest version) - part of the PME system

When a chapter of PME is edited and updated, the version date will change below for that chapter affected.

What is the PME (Property Management Excellence) system?

Scroll down this page to review the lastest chapter versions of the PME manual QLD, and or DOWNLOAD the PDF version here. (The guide is recommended to print /review for ease of knowing what folder has what content).

LISTEN to audio on how to use Member Online - new Member online coming soon

New Online

Real Estate Excellence PME system member offices;  The monthly member update service includes updates to any chapters, best practice form templates and or new best practice forms. Please refer to the bottom of the PME manual chapter (bottom of each page) to check the version guide of each chapter, and or email us if you have any questions and or require support. The chapters are updated often due to QCAT cases, best practice, improvements and or legislation changes. It is important you are using the updated version. One of the many benefits of ongoing Platinum PME membership service is updates to procecedures and more as needed. 

Find the PME manual chapters, training videos (Listen here for information about the changes coming for online training videos), best practice forms and more in the folder shown below when you login in to Member Online. 

PME screen shot at member online

Chapter Folder online/01                 

               Property management – an overview

Version 21st January 2019

Chapter Folder online/02                 

               Prospecting and new business

Version 3rd January 2018

Chapter Folder online/03                 

             The management agreement & landlord obligations

Version 2nd January 2019

Chapter Folder online/04                 

               Advertising and showing property

Version 8th October 2018

Chapter Folder online/05                 

               Application forms and processing

Version  26th October 2018

Chapter Folder online/06                 

               Tenancy sign up

Version 12th June 2018

Chapter Folder online/07     

             Rent payment methods

Version 3rd January 2018

Chapter Folder online/08                 

               Rent arrears

Version 27th September 2018

Chapter Folder online/09                 

               Entry and inspections

Version 14th January 2019

Chapter Folder online/10

               Tenant obligations in general

Version 21st July 2018

Chapter Folder online/11     

               Rental property for sale

Version 22nd January 2019

Chapter Folder online/12     

               General breaches by tenants

Version 12th June 2018

Chapter Folder online/13

            Maintenance

Version 4th December 2018

Chapter Folder online/14     

             Break leases/Breach of Agreement

Version 4th December 2018

Chapter Folder online/15     

            Change of shared tenancies

Version 10th October 2018

Chapter Folder online/16     

            Water and tenancies

Version 24th July 2018

Chapter Folder online/17     

            Lease renewals, rent and bond increases

Version 5th June 2018

Chapter Folder online/18     

            Lawfully ending a tenancy

Version 9th October 2018

Chapter Folder online/19

            Vacates and vacate procedures

Version 21st January 2019

Chapter Folder online/20     

            Bond refunds and dispute procedures

Version 3rd January 2018

Chapter Folder online/21     

            Dispute in general

Version 3rd January 2018

Chapter Folder online/22     

            Tenancy default databases

Version 8th October 2018

Chapter Folder online/23     

            Time management

Version 3rd January 2018

Chapter Folder online/24     

            Filing, record keeping, general procedures

Version 3rd January 2018

Chapter Folder online/25     

            Files notes and follow up

Version 3rd January 2018

Chapter Folder online/26     

            Lost and terminated managements

Version 3rd January 2018

Chapter Folder online/ 27

             Trust accounting

Version 29th May 2018

Chapter Folder online/28     

            RTA forms overview

Version 3rd January 2018

Chapter Folder online/29                 

             Keys and the key register

Version 3rd January 2018

Chapter Folder online/30     

            QCAT – Tribunal

Version 14th January 2019

Chapter Folder online/31     

            Property Occupations regulations

Version 3rd January 2018

Chapter Folder online/32     

            Agency policies in general

Version 17th January 2019

Chapter Folder online/33                 

             Landlord listing booklet/guide

Version 2nd January 2019

Chapter Folder online/34                 

             Natural disasters and rental property

Version 3rd January 2018

Chapter Folder online/35                 

             Tree and fencing laws

Version 3rd January 2018

Chapter Folder online/36                 

             Drugs in rental property

Version 15th February 2019

Chapter Folder online/ 37    

            Pool safety laws

Version 3rd January 2018

Chapter Folder online/38     

            Relevant legislation for PM’s

Version 3rd January 2018

 

The Property Management Excellence (PME) system includes the Sales Excellence training and procedures manual More information here

 Disclaimer

The information provided by Real Estate Excellence is of a general nature only and is not intended to constitute legal advice under any circumstances.  Individuals should consider their own circumstances before proceeding to rely upon any information provided by Real Estate Excellence.  Whilst care has been taken in best practice advice provided, and the information contained in it has been obtained from sources that Real Estate Excellence believe to be reliable, Real Estate Excellence (including its directors, officers, employees and contractors) does not warrant, represent or guarantee the accuracy, completeness or fitness for purpose of that information. Real Estate Excellence (including its directors, officers, employees and contractors) accordingly does not accept any responsibility, liability, loss or damage whatsoever resulting from the use of the information provided. By using the services of Real Estate Excellence, Clients acknowledge that they have read, understood and accepted this disclaimer of liability. 

Routine inspection, maintenance and drugs in rental property - property management training

February and March 2019 - Queensland

Subscribe to our mailing list to receive the information and free industry updates to your inbox. Simply email This email address is being protected from spambots. You need JavaScript enabled to view it. with your name, Visit education and training events information. 

All sessions will be three hours including morning tea. 

All sessions include updates relating to the RTRA Act review and necessary information to ensure the industry is well informed

Routine inspections, maintenance and drug labs in rental property

Stacey Holt from Real Estate Excellence will deliver this practical three part session focusing on key areas of operational property management; routine inspection and maintenance. Drug lab awareness in rental property and what to do will also be included.

Focus on compliance, best practice, procedures and risk management – the education event includes the following;

Maintenance – routine and emergency including law, risk management and procedures 

Minimum Housing standards - current section 17A (all attendees will be advised via email when the regulations for 17A are released which may be after the event)

Smoke alarms, safety switches, blinds/curtains and pool laws and best practice

Appointing Contractors – vital risk management and procedure matters

Rights of entry and what to do if the tenant does not allow entry under ‘rules of entry’

The law and routine inspections

Routine inspections - tips on how to carry out and reporting to the lessor

The five reasons routine inspections are carried out

Drug labs at rental property – contamination, suspicion and drug lab testing for contamination

Updates on legislative changes. All sessions include updates relating to the RTRA Act review and necessary information to ensure the industry is well informed.

Bundaberg, QLD - 19 February - Bundaberg Enterprise Centre - Register online here   or register via email with names and email of attendees contact us

Brisbane North, QLD - 12 February Kedron Wavell RSL - Register online here   or register via email with names and email of attendees contact us

Brisbane South, QLD - 20th March - The Glen Hotel  - Register online here  or register via email with names and email of attendees contact us

Cairns, QLD - 12th March  - Shangri-La Hotel - Register online here   or register via email with names and email of attendees contact us

Fraser Coast, QLD - 20th February  - Hervey Bay Boat Club - Register online here  or register via email with names and email of attendees contact us

Gladstone, QLD - 7th March - Yarralla Sports Club - Register online here or register via email with names and email of attendees contact us

Gold Coast, QLD - 19th March - Palmer Colonial - Register online here  or register via email with names and email of attendees contact us

Mackay, QLD - 5th March - Ocean International - Register online here  or register via email with names and email of attendees contact us

Rockhampton, QLD  - 6th March- Rockhampton Leagues Club - Register online here  or register via email with names and email of attendees contact us

Sunshine Coast, QLD - 13th February - Oaks Oasis Resort (Caloundra) - Register online here or register via email with names and email of attendees contact us

Toowoomba, QLD - 21st March- Toowoomba Sports Ground - Register online here  or register via email with names and email of attendees contact us

Townsville, QLD - 13th March - The Ville - Register online here   or register via email with names and email of attendees contact us

 Terms and conditions of events - Please read here or email us prior to booking.

 

 

$90 000 stolen by scammer in real estate transaction

Sourced article www.propertynerd.com.au 25 November 2018

Best practice note from Stacey Holt Real Estate Excellence -  The sourced article is below this practice note. We recommend banking details not be updated and or changed unless all parties as listed on the title search have signed a form such as below. Real Estate Excellence member offices; you can find the form below at Member online, PME system folder, and then folder 27 Trust accounting. Identification should always be sought for all clients upon listing property for sale and rent which marries up with the title search. Banking details should never be updated via an email only without signatures matching the listing authority.f

Real Estate Scammer Steals $90,000... And Nobody Cares

 

A Brisbane businessman had a deposit stolen from him, and nobody seems to want to fix it.

More than 5 months ago, Andrew Buckley, former CEO of Cardno, sold a property for $1.2 million, through the Ray White agency at Mermaid Beach.

As part of the deal, $120,000 was deposited in a trust account. As the sale proceeded, the agency took $30,000 in commission from theaccount, then asked him to email them his bank account details.

He did. But then so did someone else. Another email was sent with false bank account details. And the remaining $90,000 went to someone other than Mr Buckley.

The agency sent the money to a Westpac bank account based in Sydney. The money has not been recovered.

Amazingly, according to Mr Buckley, nobody will take responsibility for the missing money.

He said he has even gone to the authorities, who have done nothing.

"I'm incredulous that no one seems to want to fix it."

He said he was "flabbergasted" that no one even called him to check on his bank account details. They simply sent it to the other account.

"As far as I’m concerned … this is a well-known scam.

"The advice is that businesses double-check … two-step verification. It’s particularly if it’s changing your bank details."

Ray White has blamed the situation on Mr Buckley. An email later sent to him regarding the matter claimed it was his fault: "The fact that it has now come to light that it was not Mr Buckley who sent those written directions is as a result of Mr Buckley’s own failure to ensure the security of his email account."

Mr Buckley, however, said that while his email could have been hacked, it could just as easily have been Ray White's email that was hacked. He said that ultimately, that is irrelevant as the agency has a responsibility to verify the details. "You're looking after someone else's money."

The agency refused to speak to the media. The head Ray White office also would not address the issue directly, although it said there had been 4 known instances of "cyber interference" in the past year.

A memo was sent out to Ray White agencies last month, warning agents to "never accept a change in bank account details via email without confirming its legitimacy with your client."

That memo seems a bit late to be able to help Mr Buckley.

In a statement to the media Westpac said that account names are not used for payments, but instead they rely on the 6 digit BSB (bank-state-branch) number plus account number.

Mr Buckley was advised to go to the Office of Fair Trading (OFT) for help. But OFT was of no assistance either. In a letter to Mr Buckley, OFT wrote that there was "insufficient evidence to support a breach of the Agents Financial Administration Act 2014 … or the Property Occupations Act 2014 in relation to the transaction."

He said that he might be able to sue to get his money back, but he is concerned that a suit would just eat up the money he was trying to get back.


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Mould in rental property

The Federal Government Health Minister commissioned an inquiry into mould and its health effects. The Committee have released a report which may lead to greater legislative requirements in Australian rental property relating to disclosure. One of the Committee recommendations is below. Review the full report here.

Keep informed on this matter via your preferred education and legislative update provider. Real Estate Excellence member offices will be kept informed of any developments via the member update service. 

Mould