Articles in Category: Member Update

Contents of Real Estate Excellence Member update - emailed to members the first week of each month plus loaded online in the Member updates folder.

PME Property Management Excellence manual (latest version) - part of the PME system

When a chapter of PME is edited and updated, the version date is changed below for that chapter affected.

How to find the version guide of the 39 PME manual chapters

Login to and then download/review the lastest chapter version guide as shown below, or email us as part of membership support services. 

member online

(The following guides are recommended to print /review for ease of knowing what folder has what content).

DOWNLOAD the PME manual QUICK chapter guide here.

DOWNLOAD the DETAILED PME manual chapter guide here.

The Sales Excellence manual is part of the PME system. 

Click here to review information regarding Real Estate Excellence membership services and benefits.

Real Estate Excellence PME system member offices;  The monthly member update service includes updates to any chapters, best practice form templates and or new best practice forms. Please refer to the bottom of the PME manual chapter (bottom of each page) to check the version guide of each chapter, and or email us if you have any questions and or require support. The chapters are updated often due to QCAT cases, best practice, improvements and or legislation changes. It is important your agency is using the most up to date version.

To access the PME system and Sales Excellence manual login to Member Online. 


The information provided by Real Estate Excellence is of a general nature only and is not intended to constitute legal advice uner any circumstances.  Individuals should consider their own circumstances before proceeding to rely upon any information provided by Real Estate Excellence.  Whilst care has been taken in best practice advice provided, and the information contained in it has been obtained from sources that Real Estate Excellence believe to be reliable, Real Estate Excellence (including its directors, officers, employees and contractors) does not warrant, represent or guarantee the accuracy, completeness or fitness for purpose of that information. Real Estate Excellence (including its directors, officers, employees and contractors) accordingly does not accept any responsibility, liability, loss or damage whatsoever resulting from the use of the information provided. By using the services of Real Estate Excellence, Clients acknowledge that they have read, understood and accepted this disclaimer of liability. 

Why your agency should be a member of Real Estate Excellence

Real Estate Excellence commenced January 4, 2010.

Below are the top ten reasons your agency should be a member of Real Estate Excellence. For more information about membership, and the many benefits to your agency, please click here. 

Our membership agreements are 'periodic' with no lock in contracts. Click here for audio as to why your agency should be a member office of Real Estate Excellence.

Real Estate membership support service are only available for Queensland. Private training and consultancy services are available for Queensland, and areas outside of Queensland, click here for more information.  If you would like more information about our membership services and the many affordable options for your agency, please contact us.

  1. When there are legislative changes, significant QCAT cases published or changes to RTA or OFT forms, members are advised promptly. Members are advised via email to the email addresses as part of membership services on the same day, or the next day including weekends if needed (ready for Monday). 
  2. Best practice support services are only provided by Stacey Holt or Melissa Goody. We share the same email and phone number. Prompt almost immediate replies to email support.
  3. Discounted education and training events held throughout Queensland at least three times a year in each region. Special events are at discounted rates for members. 
  4. Many best practice form/email templates. Best practice forms/email templates designed if able upon request.
  5. The Property Management Excellence (PME) system; 2000 plus pages, 39 chapters, which includes everything Queensland property management. Great for staff training, development, procedures and more.
  6. Monthly Member update (newsletter) including landlord newsletter template, QCAT ‘case of the month’, and education and advice for licensee, administration, sales and property management. I see this service as one of the most important services to member offices. There is always something to update your office on.
  7. The Sales Excellence manual (part of PME system); 400 pages, 16 chapters of everything Queensland residential sales.
  8. QCAT cases published relating to property management are uploaded to Member Online for members to review anytime for development, interest and training.
  9. 24/7 online access to Member Online. Access for best practice forms, procedures, member updates and more. Anytime, anywhere. Access what you need, when you need it. 
  10. Our business focus and passion are on risk management, best practice and compliance. Our job is to make your job easier where we can. Our job is to assist your business in continuing to be successful. 

Industry advocacy to Government is also part of the role of Real Estate Excellence. 

When I began Real Estate Excellence Academy January 4, 2010, my focus was on providing personal and professional support services. I have never lost that focus and my why. Stacey Holt, Company Director.

Property Management Excellence (PME) system podcasts (Member offices only)

Online training podcasts for member office (PME system)

PME system members;  the existing training videos which form part of the system, are going to be replaced with podcasts - the podcasts will be at Member Online and can be listened to via Audio (M4a files) anytime when completed. They will not be on the Apps listed below as it is a membership benefit. Members could login on their smart phone and play whilst travelling and or remote. The audio training can also be heard on your PC in the office.  The future training podcasts will marry up with the chapters of the PME manual (38 chapters). 

The following podcasts (audio training) are currently available for PME system member offices (with many more to come)

# Understanding the PO Act and regulations

# The management agreement PO Form 6 – the law, best practice and completion 

# Scripts for lessors who ask "Why am I paying the management agreement for?", "Why am I paying a letting commission?" and "Why am I paying an administration fee?"

# PO Regulations – what all property managers and salespeople should know 

# When do staff need a certificate of registration

# The Sales Excellence manual (part of the PME system) – an overview

 Click here for information regarding the Property Management Excellence podcast series



$90 000 stolen by scammer in real estate transaction

Sourced article 25 November 2018

Best practice note from Stacey Holt Real Estate Excellence -  The sourced article is below this practice note. We recommend banking details not be updated and or changed unless all parties as listed on the title search have signed a form such as below. Real Estate Excellence member offices; you can find the form below at Member online, PME system folder, and then folder 27 Trust accounting. Identification should always be sought for all clients upon listing property for sale and rent which marries up with the title search. Banking details should never be updated via an email only without signatures matching the listing authority.f

Real Estate Scammer Steals $90,000... And Nobody Cares


A Brisbane businessman had a deposit stolen from him, and nobody seems to want to fix it.

More than 5 months ago, Andrew Buckley, former CEO of Cardno, sold a property for $1.2 million, through the Ray White agency at Mermaid Beach.

As part of the deal, $120,000 was deposited in a trust account. As the sale proceeded, the agency took $30,000 in commission from theaccount, then asked him to email them his bank account details.

He did. But then so did someone else. Another email was sent with false bank account details. And the remaining $90,000 went to someone other than Mr Buckley.

The agency sent the money to a Westpac bank account based in Sydney. The money has not been recovered.

Amazingly, according to Mr Buckley, nobody will take responsibility for the missing money.

He said he has even gone to the authorities, who have done nothing.

"I'm incredulous that no one seems to want to fix it."

He said he was "flabbergasted" that no one even called him to check on his bank account details. They simply sent it to the other account.

"As far as I’m concerned … this is a well-known scam.

"The advice is that businesses double-check … two-step verification. It’s particularly if it’s changing your bank details."

Ray White has blamed the situation on Mr Buckley. An email later sent to him regarding the matter claimed it was his fault: "The fact that it has now come to light that it was not Mr Buckley who sent those written directions is as a result of Mr Buckley’s own failure to ensure the security of his email account."

Mr Buckley, however, said that while his email could have been hacked, it could just as easily have been Ray White's email that was hacked. He said that ultimately, that is irrelevant as the agency has a responsibility to verify the details. "You're looking after someone else's money."

The agency refused to speak to the media. The head Ray White office also would not address the issue directly, although it said there had been 4 known instances of "cyber interference" in the past year.

A memo was sent out to Ray White agencies last month, warning agents to "never accept a change in bank account details via email without confirming its legitimacy with your client."

That memo seems a bit late to be able to help Mr Buckley.

In a statement to the media Westpac said that account names are not used for payments, but instead they rely on the 6 digit BSB (bank-state-branch) number plus account number.

Mr Buckley was advised to go to the Office of Fair Trading (OFT) for help. But OFT was of no assistance either. In a letter to Mr Buckley, OFT wrote that there was "insufficient evidence to support a breach of the Agents Financial Administration Act 2014 … or the Property Occupations Act 2014 in relation to the transaction."

He said that he might be able to sue to get his money back, but he is concerned that a suit would just eat up the money he was trying to get back.

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Mould in rental property

The Federal Government Health Minister commissioned an inquiry into mould and its health effects. The Committee have released a report which may lead to greater legislative requirements in Australian rental property relating to disclosure. One of the Committee recommendations is below. Review the full report here.

Keep informed on this matter via your preferred education and legislative update provider. Real Estate Excellence member offices will be kept informed of any developments via the member update service.