Articles in Category: Member Update

Contents of Real Estate Excellence Member update - emailed to members the first week of each month plus loaded online in the Member updates folder.


Mould in rental property

The Federal Government Health Minister commissioned an inquiry into mould and its health effects. The Committee have released a report which may lead to greater legislative requirements in Australian rental property relating to disclosure. One of the Committee recommendations is below. Review the full report here.

Keep informed on this matter via your preferred education and legislative update provider. Real Estate Excellence member offices will be kept informed of any developments via the member update service. 

Mould

 

 

Why property managers need support and understanding from all

As I write this, I have just hung up from my third property manager in as many days who is dealing with a suddent death of a tenant. The tears and emotion are heartbreaking to hear.

Property managers don't just manage property and or tenancy; they are caught up in some of societies hardest issues; death, domestic violence, drugs and separations.

Over the weekend, I assisted two property managers who had found out their tenants have suicided, my first call yesterday from a property manager was advice for a domestic violence situation where the perpetrator had been arrested, the victim placed in a safe house with their children and the rental property smashed up in a drug fuelled violent rage.

My business receives request from our members for support and advice regarding drugs, domestic violence and suicide at least four times a week.

Want to bag a property manager? Walk a mile in their shoes before you do so...

QLD information below

Death of a sole tenant

Domestic violence in a rental property

Routine inspection, maintenance and drugs in rental property - property management training

February and March 2019 - Queensland

Subscribe to our mailing list to receive the information and free industry updates to your inbox. Simply email This email address is being protected from spambots. You need JavaScript enabled to view it. with your name, Visit education and training events information. 

All sessions will be three hours including morning tea. 

All sessions include updates relating to the RTRA Act review and necessary information to ensure the industry is well informed

Routine inspections, maintenance and drug labs in rental property

Stacey Holt from Real Estate Excellence will deliver this practical three part session focusing on key areas of operational property management; routine inspection and maintenance. Drug lab awareness in rental property and what to do will also be included.

Focus on compliance, best practice, procedures and risk management – the education event includes the following;

Maintenance – routine and emergency including law, risk management and procedures 

Minimum Housing standards - current section 17A (all attendees will be advised via email when the regulations for 17A are released which may be after the event)

Smoke alarms, safety switches, blinds/curtains and pool laws and best practice

Appointing Contractors – vital risk management and procedure matters

Rights of entry and what to do if the tenant does not allow entry under ‘rules of entry’

The law and routine inspections

Routine inspections - tips on how to carry out and reporting to the lessor

The five reasons routine inspections are carried out

Drug labs at rental property – contamination, suspicion and drug lab testing for contamination

Updates on legislative changes. All sessions include updates relating to the RTRA Act review and necessary information to ensure the industry is well informed.

Bundaberg, QLD - 19 February - Bundaberg Enterprise Centre - Register online here   or register via email with names and email of attendees contact us

Brisbane North, QLD - 12 February Kedron Wavell RSL - Register online here   or register via email with names and email of attendees contact us

Brisbane South, QLD - 20th March - The Glen Hotel  - Register online here  or register via email with names and email of attendees contact us

Cairns, QLD - 12th March  - Shangri-La Hotel - Register online here   or register via email with names and email of attendees contact us

Fraser Coast, QLD - 20th February  - Hervey Bay Boat Club - Register online here  or register via email with names and email of attendees contact us

Gladstone, QLD - 7th March - Yarralla Sports Club - Register online here or register via email with names and email of attendees contact us

Gold Coast, QLD - 19th March - Palmer Colonial - Register online here  or register via email with names and email of attendees contact us

Mackay, QLD - 5th March - Ocean International - Register online here  or register via email with names and email of attendees contact us

Rockhampton, QLD  - 6th March- Rockhampton Leagues Club - Register online here  or register via email with names and email of attendees contact us

Sunshine Coast, QLD - 13th February - Oaks Oasis Resort (Caloundra) - Register online here or register via email with names and email of attendees contact us

Toowoomba, QLD - 21st March- Toowoomba Sports Ground - Register online here  or register via email with names and email of attendees contact us

Townsville, QLD - 13th March - The Ville - Register online here   or register via email with names and email of attendees contact us

 Terms and conditions of events - Please read here or email us prior to booking.

 

 

Agent ordered to pay $750 000 for 'stealing clients' and database

Rival real estate agent to pay Toops $750,000 after settling case

Harris Real Estate and one of its agents have agreed to pay Toop Real Estate $750,000 after the prominent Adelaide Hills agent used confidential files in breach of her contract and lured clients to Harris.

The settlement, executed in the District Court today, says Hooper used the files to develop business with rival agency Harris Real Estate, where she is currently employed.

Hooper ended her employment at Toop in June 2015 after disciplinary action was taken against her.

At an earlier District Court hearing, Toop sales and marketing CEO Genevieve Toop alleged that Hooper had “cracked” during a meeting at the agency’s Norwood offices in May 2015 when she realised the disciplinary action would make her ineligible for the company’s annual awards.

Hooper ended her seven-year employment at Toop on June 29, 2015, and commenced employment with Harris RE the following day.

The settlement said Hooper executed seven sales agency agreements on behalf of Harris Real Estate while still employed at Toop and altered at least 13 client records in Toop’s customer database by downgrading recorded interest levels of those clients from “hot” or “warm” to “cold”.

Hooper agreed she had printed data of more than 240 clients in Toop’s customer database with the intention of using the data to benefit of Harris Real Estate and had solicited work from 15 people who had done business with Toop.

Hooper also accepted she had enticed another employee of Toop to resign from the agency and take up employment with Harris Real Estate.

Toop’s lawyers had argued Hooper’s actions resulted in close to $30 million in property sales, which would have earned the Toop business commissions of more than $237,000.

 

Both Hooper and second defendant Harris Real Estate were today ordered by Auxiliary Judge Clayton to pay Toop RE $750,000, which includes interest and costs, within 21 days.

“I congratulate the parties and their advisors for arriving at a settlement,” Clayton told the court.

“This result is one which demonstrates commercial nous.”

Hooper was not present at today’s hearing but said in a statement to InDaily that after “a great seven years at Toop and Toop it is disappointing that things have ended this way.”

“It has become clear to me that our current employment contracts do not allow clients to choose who they wish to represent them,” Hooper said.

“This is something that needs to be addressed in the industry in the long term.”

Hooper said she was grateful for the support of Harris Real Estate and was looking forward to moving on “with clear air”.

The Toop family described the settlement as a win on behalf of “quality real estate agencies around Australia” in a statement issued after today’s hearing.

“TeamToop and FamilyToop have made a stand for integrity in business,” the statement said.

While employed at Toop, Hooper took out REISA’s hills salesperson of the year award in 2014. 

InDaily has contacted Harris Real Estate founder Phil Harris for comment. Sourced from www.indaily.com.au September 24 2018