Articles in Category: Property Management information

Article and information that are of interest to property managers. Note; some articles may be Queensland legislation focused.

PME Property Management Excellence manual (latest version) - part of the PME system

When a chapter of PME is edited and updated, the version date is changed below for that chapter affected.

How to find the version guide of the 39 PME manual chapters

Login to and then download/review the lastest chapter version guide as shown below, or email us as part of membership support services. 

Version guide

The PME manual (part of the PME system) is over 2000 pages, divided into 39 separate chapters. All chapters are currently being reviewed, and will be released on member online on or before 4th January 2020. PME system members will be advised via email and the monthly member update service.

(The following guides are recommended to print /review for ease of knowing what folder has what content).

DOWNLOAD the PME manual QUICK chapter guide here.

DOWNLOAD the DETAILED PME manual chapter guide here.

The Sales Excellence manual is part of the PME system. 

Click here to review information regarding Real Estate Excellence membership services and benefits.

Real Estate Excellence PME system member offices;  The monthly member update service includes updates to any chapters, best practice form templates and or new best practice forms. Please refer to the bottom of the PME manual chapter (bottom of each page) to check the version guide of each chapter, and or email us if you have any questions and or require support. The chapters are updated often due to QCAT cases, best practice, improvements and or legislation changes. It is important your agency is using the most up to date version.

To access the PME system and Sales Excellence manual login to Member Online. 


The information provided by Real Estate Excellence is of a general nature only and is not intended to constitute legal advice uner any circumstances.  Individuals should consider their own circumstances before proceeding to rely upon any information provided by Real Estate Excellence.  Whilst care has been taken in best practice advice provided, and the information contained in it has been obtained from sources that Real Estate Excellence believe to be reliable, Real Estate Excellence (including its directors, officers, employees and contractors) does not warrant, represent or guarantee the accuracy, completeness or fitness for purpose of that information. Real Estate Excellence (including its directors, officers, employees and contractors) accordingly does not accept any responsibility, liability, loss or damage whatsoever resulting from the use of the information provided. By using the services of Real Estate Excellence, Clients acknowledge that they have read, understood and accepted this disclaimer of liability. 

Personal Individual membership services - Real Estate Excellence

Queensland property managers personal individual membership

Thank you for your interest in individual membership. Please find details below regarding personal individual membership services.  If the agency is member office agency of Real Estate Excellence, personal membership is not needed. For more information regarding office agency membership, click here. There are no lock in contracts as part of Real Estate Excellence membership options.  Please contact us without obligation for the membership agreement and to ask any questions.

Real Estate Excellence - Individual membership

For $99 per month, individual personal membership provides the following benefits;

  • A monthly property management update via email focusing on best practice, compliance and risk management, plus a tribunal case of the month to study for your development
  • Best practice advisory and support service to assist in your career
  • Discounted training (at PME member office rate) for half day and full day special events hosted by Real Estate Excellence – Click here to  view upcoming events
  • Periodic agreements (no lock in contracts) Payments to be made in advance - monthly, quarterly, six monthly or yearly. Credit card, direct deposit options
  • This membership option is not available to licensees and or business owners of an agency.

Pricing includes GST. 

Rent arrears education and training events

One session being held in each area

All upcoming events and special events can be found here.

Rent arrears – Best practice procedures, the law and QCAT, plus changes to RTA bond lodgement and more

Stacey Holt from Real Estate Excellence will present the following property management education and training workshop focusing on the following;

  • Rent arrears – tips on educating tenants to prevent arrears
  • Federal legislation on how many times is acceptable to contact people in ‘debt’
  • Tips on communication with tenants in arrears
  • Best practice procedures for rent arrears
  • Completion of the Form 11 and Form 12 for rent arrears
  • Notice periods for the Form 11 and Form 12 for rent arrears
  • Communication with the lessor tips
  • Rent in advance and the law
  • Repeated rent arrear breaches
  • QCAT application for rent arrears – termination/warrant of possession
  • RTA changes coming to bond lodgement from October 1 2019, and paperless changes from January 1 2020 will also be discussed. 

Sections of the RTRA Act all property managers need to know to properly understand the 'law' and rent arrears will also be discussed during the event. 

    Bundaberg – Wednesday, 13 November 2019 | Bundaberg Enterprise Centre Register online here

Brisbane North – Tuesday, 24 September 2019 | Kedron-Wavell RSL - Chermside Register online here

Brisbane South – Wednesday, 25 September 2019 | The Glen Hotel – Eight Mile Plains Register online here

Cairns – Wednesday, 23 October 2019 | Shangri-la Hotel Register online here

Fraser Coast – Thursday, 14 November 2019 | Hervey Bay Coat Club Register online here

Gladstone – Wednesday, 30 October 2019 | Yaralla Sports Club Register online here

Gold Coast – Thursday, 3 October 2019 | Parkwood Golf Club Register online here

Mackay - Friday, 25 October 2019 | Ocean International Hotel Register online here

Rockhampton – Tuesday, 29 October 2019 | Rockhampton Leagues Club Register online here

Sunshine Coast – Thursday, 26 September 2019 | Oaks Oasis, Caloundra Register online here

Toowoomba – Wednesday, 2 October 2019 | Clive Berghofer Stadium Register online here

Townsville – Thursday, 24 October 2019 | Mercure Townsville - Townsville Register online here

Registrations for events can be made online register online  (you do not have to use PayPal; you can register online, select to pay by other which is direct deposit or secure credit card link. Once we receive your registration, an invoice is generated within one day (business days) from our accounting system which has the secure link and or banking direct deposit details)  register online  (an online booking fee is charged by the online booking provider). Certificates of attendance are available upon email request after the event and confirmation of attendance. Certificates of attendance are emailed to the attendee in PDF format upon request.

Other option instead of registering online;  email This email address is being protected from spambots. You need JavaScript enabled to view it.  with the name and email address of attendee/s (no booking fee is charged if registration is made via email). All training events are presented by Stacey Holt. A registration ticket and invoice will be emailed to the registered attendees within one day of registration (business days).

Private training in your office, consultancy and more

Stacey Holt - property management risk management, compliance, time management and best practice

All education and training sessions are written and presented by Stacey Holt.

Queensland property management private training and consultancy services. 

(services also available for all areas of Australia).

"Property Management private training" services often also include consultancy and advice. As the training is interactive, with questions about systems and procedures asked and explored, the usual outcomes of most training in your office is revised systems and procedures for compliance, time management, risk management and best practice.  Contact us for a no obligation proposal  and download the "Property Management Excellence menu" here.

Stacey Holt has been a speaker at many Queensland and National conferences such as the Property Investor National Conference, REIQ property management conference, Meth Lab Conference, LJ Hooker National Conference, PPM National Conference and First National Conferences. Stacey is the only person who presents Real Estate Excellence half day training and special one day events.

Stacey has written and presented hundreds (if not thousands) of real estate training programs in Queensland. Many programs have also been written and delivered throughout Australia on best practice and agency risk management. The many programs that have been written and presented by Stacey have all had the four main streams and focus required for today’s real estate professional; best practice, compliance, time management and risk management. Click here for more information about Stacey Holt

Thank a property manager day special event

Queensland legislation focus - 22nd November 2019

 Property Management Excellence

Thank a property manager day special event

22nd November 2019

 The Glen Hotel and Suites - 22 Gaskell Street, Eight Mile Plains (Brisbane). Accommodation available at venue. Easy to access of the gateway and from airport. 

 Event and how to register details here

What is Thank a property manager day #thankapropertymanager #thankapropertymanagerday

Register for the event at the link above, or email us the name and email of staff wishing to attend to save the online booking fee

 The law, best practice and risk management special event presented by Stacey Holt Real Estate Excellence. The great special day event will include the following; 

  • The 7 ways to legally end a tenancy
  • Tenancy databases - the law all property managers should know
  • Lease renewals and best practice procedures, plus rent and bond increase and the law
  • The RTA will be guest speakers for part of the day discussing the changes to the RTA Bond lodgement and changes happening at the RTA which impact the industry
  • RTRA Act review update

Register for the event at the link above, or email us the name and email of staff wishing to attend to save the online booking fee