Articles in Category: Property Management information

Article and information that are of interest to property managers. Note; some articles may be Queensland legislation focused.

Property Management Excellence (PME) system

When a chapter of PME is edited and updated, the version date is changed below for that chapter affected.

How to find the version guide of the 39 PME manual chapters

Login to and then download/review the latest chapter version guide as shown below, or email us as part of membership support services. 

NEW temporary

PME COVID19 RTRA Act and regulation amendments folder


Member online

(The following guides are recommended to print /review for ease of knowing what folder has what content).

DOWNLOAD how to search and use the PME system

DOWNLOAD the PME manual QUICK chapter guide here.

Download the PME manual DETAILED chapter guide here.

 The Sales Excellence manual is part of the PME system. 

Click here to review information regarding Real Estate Excellence membership services and benefits.

Real Estate Excellence PME system member offices;  The monthly member update service includes updates to any chapters, best practice form templates and or new best practice forms. Please refer to the bottom of the PME manual chapter (bottom of each page) to check the version guide of each chapter, and or email us if you have any questions and or require support. The chapters are updated often due to QCAT cases, best practice, improvements and or legislation changes. It is important your agency is using the most up to date version.

To access the PME system and Sales Excellence manual login to Member Online. 


The information provided by Real Estate Excellence is of a general nature only and is not intended to constitute legal advice uner any circumstances.  Individuals should consider their own circumstances before proceeding to rely upon any information provided by Real Estate Excellence.  Whilst care has been taken in best practice advice provided, and the information contained in it has been obtained from sources that Real Estate Excellence believe to be reliable, Real Estate Excellence (including its directors, officers, employees and contractors) does not warrant, represent or guarantee the accuracy, completeness or fitness for purpose of that information. Real Estate Excellence (including its directors, officers, employees and contractors) accordingly does not accept any responsibility, liability, loss or damage whatsoever resulting from the use of the information provided. By using the services of Real Estate Excellence, Clients acknowledge that they have read, understood and accepted this disclaimer of liability. 

Thank a property manager day

Thank a property manager day 27 November 2020

Thank a property manager day is a day 'invented' by Stacey Holt in 2012. A day that is long overdue to celebrate. I know, everyday is thank a property manager day. The day is usually celebrated on the last Friday of November each year.

27th November 2020

 A day for all to stop, think, and celebrate the wonderful role that property managers play in society.

Organise a breakfast, lunch, morning tea, something, and stop and say thank you career managers of tenancy and property. Even if you have to thank yourself (if that is the case, contact me and I will thank you!)

I would love to see your photos of celebration!  #thankapropertymanager #thankapropertymanagerday

    Facebook page links below

Property Management Excellence

Stacey Holt Real Estate Excellence

Stacey Holt education and training

Latest Real Estate Excellence Industry Update 4th August 2020

Emailed to our free mailing list 4th August 2020

Good morning, we hope this note finds you well. We thought you and the team may benefit from the below information.

‪Growing the rent roll in uncertain times and some thoughts, plus tips for overcoming management and let fee objections.

‪Apologies for little jumping around of me at beginning of video! I’m not used to sitting down 🪑.... hope these thoughts assist. 9.30 minutes view  here.

Domestic violence and Queensland COVID19 tenancy laws video 8.30 minutes view here.

Platinum PME and Platinum non PME member offices. COVID19 resources at member online video 3 minutes view here.

August Real Estate Excellence member update podcast 2.30 listen here.  Valued members the latest member update is now available to download at Member Online and will be emailed to you Thursday 6th August.

Thank you.

COVID19 open homes and auctions stage 3 from noon July 3rd 2020

Sourced from July 1 2020 QUEENSLAND

Questions about real estate

I work in the real estate industry; can I conduct an open house inspection on a property?

Yes, open house inspections are permitted. The agent must ensure that they limit the number of attendees to no more than one person per 4 square metres at a time. If the home is less than 200 square metres in size, then the one person per 2 square metre rule will apply, up to 50 people.

The agent should ensure good hand hygiene and frequent environmental cleaning and disinfection is maintained during an open house inspection.

Given the close interaction involved, agents are required to keep a record of all guests’ contact information, including name, phone number, email address and the date and time period of patronage for 56 days (8 weeks) to assist with contact tracing if required.

The agent should ensure that physical distancing including four or two square metres per person, hand hygiene and frequent environmental cleaning and disinfection is maintained during an open house inspection.

Can I go to an auction?

Yes, auctions are permitted but the auctioneer and agents must ensure that they limit the number of attendees to no more than one person per 4 square metres of space available for staging the auction or one person per two square metres if the space is less than 200 square metres.

The event should be staged in such a way that physical distancing is observed and all participants can stay at least 1.5 metres apart if possible.

Given the close interaction involved, agents are required to keep a record of all guests’ contact information, including name, email address, phone number, and date and time of patronage, for 56 days (8 weeks) to assist with contact tracing if required. 

The following information is from the Federal Privacy Commissioner

COVID-19 resources

As COVID-19 restrictions ease, some states and territories are managing the ongoing risks of the virus by requiring businesses to collect personal information about customers and visitors to their premises.

Organisations should securely store this information once it’s collected: avoid recording personal details in a book, notepad or computer screen where others may see it, and limit access to the information to staff who need to see it. 

We have published guidance to assist businesses that are required to collect contact information by State and Territory Directions and Orders. We have also developed a range of COVID-19 advice on privacy and freedom of information for individuals, Australian Government agencies and organisations covered by the Privacy Act 1988.

ATO COVID-19 and residential rental property

Sourced from ATO 20th May 2020

  • COVID-19 and residential rental property

    Many residential rental property owners have had their rental income affected by COVID-19. As a result, your clients may ask you about what they can claim this tax time.

    Our website provides some frequently asked questions (FAQs) and other information to help you and your clients understand their rental property obligations and what information your clients need to give you in order to lodge correctly.

    You and your rental property owner clients can check our FAQs to find out:

    • What expenses are claimable if tenants are not paying their rent under the lease agreement due to COVID-19?
    • Will deductions for rental property expenses stay the same if the property owner reduces the rent charged?
    • Must a back payment of rent or an amount of insurance received for lost rent be included as income?
    • Is a deduction on the interest charged on a rental property loan allowed if the bank defers repayments due to the COVID-19 outbreak?
    • Is the new instant asset write-off deduction available for residential rental property assets?
    • Impacts on short term rental properties.

    See also:

    The above information has been sourced directly from the ATO.