Articles in Category: Property Management information

Article and information that are of interest to property managers. Note; some articles may be Queensland legislation focused.


PME Property Management Excellence manual (latest version) - part of the PME system

When a chapter of PME is edited and updated, the version date will change below for that chapter affected.

What is the PME (Property Management Excellence) system?

Scroll down this page to review the lastest chapter versions of the PME manual QLD, and or DOWNLOAD the PDF version here. (The guide is recommended to print /review for ease of knowing what folder has what content).

LISTEN to audio on how to use Member Online - new Member online coming soon

New Online

Real Estate Excellence PME system member offices;  The monthly member update service includes updates to any chapters, best practice form templates and or new best practice forms. Please refer to the bottom of the PME manual chapter (bottom of each page) to check the version guide of each chapter, and or email us if you have any questions and or require support. The chapters are updated often due to QCAT cases, best practice, improvements and or legislation changes. It is important you are using the updated version. One of the many benefits of ongoing Platinum PME membership service is updates to procecedures and more as needed. 

Find the PME manual chapters, training videos (Listen here for information about the changes coming for online training videos), best practice forms and more in the folder shown below when you login in to Member Online. 

PME screen shot at member online

Chapter Folder online/01                 

               Property management – an overview

Version 21st January 2019

Chapter Folder online/02                 

               Prospecting and new business

Version 3rd January 2018

Chapter Folder online/03                 

             The management agreement & landlord obligations

Version 2nd January 2019

Chapter Folder online/04                 

               Advertising and showing property

Version 8th October 2018

Chapter Folder online/05                 

               Application forms and processing

Version  26th October 2018

Chapter Folder online/06                 

               Tenancy sign up

Version 12th June 2018

Chapter Folder online/07     

             Rent payment methods

Version 3rd January 2018

Chapter Folder online/08                 

               Rent arrears

Version 27th September 2018

Chapter Folder online/09                 

               Entry and inspections

Version 14th January 2019

Chapter Folder online/10

               Tenant obligations in general

Version 21st July 2018

Chapter Folder online/11     

               Rental property for sale

Version 22nd January 2019

Chapter Folder online/12     

               General breaches by tenants

Version 12th June 2018

Chapter Folder online/13

            Maintenance

Version 4th December 2018

Chapter Folder online/14     

             Break leases/Breach of Agreement

Version 4th December 2018

Chapter Folder online/15     

            Change of shared tenancies

Version 10th October 2018

Chapter Folder online/16     

            Water and tenancies

Version 24th July 2018

Chapter Folder online/17     

            Lease renewals, rent and bond increases

Version 5th June 2018

Chapter Folder online/18     

            Lawfully ending a tenancy

Version 9th October 2018

Chapter Folder online/19

            Vacates and vacate procedures

Version 21st January 2019

Chapter Folder online/20     

            Bond refunds and dispute procedures

Version 3rd January 2018

Chapter Folder online/21     

            Dispute in general

Version 3rd January 2018

Chapter Folder online/22     

            Tenancy default databases

Version 8th October 2018

Chapter Folder online/23     

            Time management

Version 3rd January 2018

Chapter Folder online/24     

            Filing, record keeping, general procedures

Version 3rd January 2018

Chapter Folder online/25     

            Files notes and follow up

Version 3rd January 2018

Chapter Folder online/26     

            Lost and terminated managements

Version 3rd January 2018

Chapter Folder online/ 27

             Trust accounting

Version 29th May 2018

Chapter Folder online/28     

            RTA forms overview

Version 3rd January 2018

Chapter Folder online/29                 

             Keys and the key register

Version 3rd January 2018

Chapter Folder online/30     

            QCAT – Tribunal

Version 14th January 2019

Chapter Folder online/31     

            Property Occupations regulations

Version 3rd January 2018

Chapter Folder online/32     

            Agency policies in general

Version 17th January 2019

Chapter Folder online/33                 

             Landlord listing booklet/guide

Version 2nd January 2019

Chapter Folder online/34                 

             Natural disasters and rental property

Version 3rd January 2018

Chapter Folder online/35                 

             Tree and fencing laws

Version 3rd January 2018

Chapter Folder online/36                 

             Drugs in rental property

Version 15th February 2019

Chapter Folder online/ 37    

            Pool safety laws

Version 3rd January 2018

Chapter Folder online/38     

            Relevant legislation for PM’s

Version 3rd January 2018

 

The Property Management Excellence (PME) system includes the Sales Excellence training and procedures manual More information here

 Disclaimer

The information provided by Real Estate Excellence is of a general nature only and is not intended to constitute legal advice under any circumstances.  Individuals should consider their own circumstances before proceeding to rely upon any information provided by Real Estate Excellence.  Whilst care has been taken in best practice advice provided, and the information contained in it has been obtained from sources that Real Estate Excellence believe to be reliable, Real Estate Excellence (including its directors, officers, employees and contractors) does not warrant, represent or guarantee the accuracy, completeness or fitness for purpose of that information. Real Estate Excellence (including its directors, officers, employees and contractors) accordingly does not accept any responsibility, liability, loss or damage whatsoever resulting from the use of the information provided. By using the services of Real Estate Excellence, Clients acknowledge that they have read, understood and accepted this disclaimer of liability. 

Property Management Excellence (PME) free training podcast series

FREE training from Stacey Holt - listen in your car, in the office, anytime.

Property Management Excellence Stacey Holt  podcasts are available at Spotify, Apple podcasts, Pocket Cast, Stitcher and on Anchor App  - Listen here   

Or, search Property Management Excellence or Stacey Holt to find the podcasts on the App of your choice as mentioned above.


Podcast Property Management Excellence on spotify plus other apps

Face to Face training and private in your agency training is available

More information here

Real Estate Excellence member offices; The Podcasts are also at Member Online in the folder shown below in MPEG-4- Audio File format.

Podcasts at member online

 Podcast topics include the following;

Welcome podcast and what the podcast is all about (first podcast released) 

Not all business is good business - why we should sometimes say no thanks

Tips for dealing with vacant property

Outsourcing and property management - my concerns

How do you know who you are dealing with?

Mould in rental property - tenant and landlord responsibilities

Natural disasters and property management best practice tips

Tips for creating and maintaining a successful property management business

Tips on educating landlords as why they should have landlord insurance

What is the role of a career property manager - welcome to the wonderful world of property management

Script for client landlord not wanting to sign management agreement contract.  

Time management tips for property managers

Landlord newsletters and how easily they can be done, plus why they should be done

Tips on how to survey landlord clients easily

New business tips for growing the rent roll (for BDM's)

What do you do for your management fees? Overcoming landlord objections tips

The KPI's you should have for your property management business

RTRA Act review Queensland - what you need to know (as at 17th January 2019)

Tenancy sign up best practice tips

Entry condition report best practice procedures

Setting up a property management business tips

Application forms and processing best practice

What is thank a property manager day?

Vacate/Final inspection pre vacate best practice tips

Task management vs Portfolio management

How many properties can one property manager manage?

Happy staff = Happy clients. Culture and staff retention

Property Management Excellence  (Queensland)

Rent arrears best practice tips

Why are property managers so mean to each other?

ANZAC day laws for Queenland real estate agencies

Property Management - the pros and cons

February 2019 Real Estate Excellence member office update

Rent arrears and the landlord

 Property Management Excellence training podcasts  - Listen here

Face to Face training and private in your agency training is available

More information here 

 

QCAT property management training special one day event Fasttrack PME series

Queensland legislation. Special one day event in Brisbane, Queensland.

PME FastTrack QCAT - what all property managers need to know Click here to view the series (three separate events)

22nd March 9am arrival for 9.30am start with 3.30pm finish with morning tea and lunch 

Register online here or register via email with names and email of attendees contact us

The one day event will have expectation of attendee general knowledge of PME Fasttrack for new and experienced property managers. Click here to view the series (three separate events)

The session will focus on what forms all property managers should know, best practice completion of QCAT forms, how to prepare and present an application tribunal, what legislative sections all property managers should know, plus an overview of QCAT 'case law' and how to find and use the published decisions and appeals in agency practice.

Experienced property management training special one day event FastTrack PME series

Queensland legislation. Special one day event in Brisbane, Queensland.

PME FastTrack for experienced property managers  Click here to view the series (three separate events)

8th March -  9am arrival for 9.30am start with 3.30pm finish with morning tea and lunch 

Register online here or register via email with names and email of attendees contact us

A fast paced day with expected knowledge of PME FastTrack for new property managers (event 22nd February)  www.realestateexcellence.com.au/trainingevents 

The day is an advanced property management program with focus on legislation surrounding disputes, tips on resolving disputes, areas where disputes occur such as rent arrears, water,  inspections, maintenance and vacates, plus a quick overview of QCAT when disputes cannot be resolved. The session also includes dealing with suicides in property (death of tenant); best practice, law and risk management.   The session also focuses on tips for educating, negotiating and communicating with lessors and tenants. 

What we will cover;

The management agreement/contract (PO Form 6) - best practice completion and legislation including the PO regulations,

When there is 'no answer in the legislation' and there is dispute during a tenancy,

Breaches of tenancy and procedures including water - when to invoice and what to do if tenant does not pay,

Tips on educating lessors and tenants efficiently and effectively including dispute resolution tips,

Death of a tenant in a property (suicide); best practice and law,

Vacates and the law plus best practice.

New property managers and great for the best PM one day special event training PME FastTrack series

Queensland legislation. Special one day event in Brisbane, Queensland.

9am arrival for 9.30am start with 3.30pm finish with morning tea and lunch 

 PME Fasttrack for new property managers (great refresh for experienced property managers)

 22nd February Click here to view the series (three separate events)

Register online here or register via email with names and email of attendees contact us

A one day event for property managers with 2 or less years experience and a great refresh for the most experienced property manager. The session will focus on what all property managers should know including the foundation of property management success, understanding legislation and how to use it, everyday operational property management best practice such as binding a tenancy lawfully (sign up) and rent arrears.

What we will cover;

Understanding the foundation of property management success and the 'secret', 

Best practice completion of the Form 18a General Tenancy agreement/tenancy contract,

Tenancy applications and processing; best practice and the law,

Commencing a tenancy lawfully including the sign up 'pack,

Rent arrears law and completion of Form 11 and 12 for rent arrears and other common breaches of tenancy,

 Communication must have skills, plus record keeping and file notes.