Articles in Category: Property Management information

Article and information that are of interest to property managers. Note; some articles may be Queensland legislation focused.


PME Property Management Excellence manual (latest version) - part of the PME system

When a chapter of PME is edited and updated, the version date will change below for that chapter affected.

What is the PME (Property Management Excellence) system?

Scroll down to review the lastest chapter versions of the PME manual QLD and or download the PDFversion guide here.  (The guide is recommended to print /reviewe for ease of knowing what folder has what content). Each folder has the PME chapter, best practice and the training). Members; refer to the bottom of the chapter (bottom of each page) to check the version guide.

Chapter Folder online/01                 

               Property management – an overview

Version 11th July 2018

Chapter Folder online/02                 

               Prospecting and new business

Version 3rd January 2018

Chapter Folder online/03                 

             The management agreement & landlord obligations

Version 6th August 2018

Chapter Folder online/04                 

               Advertising and showing property

Version 8th October 2018

Chapter Folder online/05                 

               Application forms and processing

Version  26th October 2018

Chapter Folder online/06                 

               Tenancy sign up

Version 12th June 2018

Chapter Folder online/07     

             Rent payment methods

Version 3rd January 2018

Chapter Folder online/08                 

               Rent arrears

Version 27th September 2018

Chapter Folder online/09                 

               Entry and inspections

Version 22nd August 2018

Chapter Folder online/10

               Tenant obligations in general

Version 21st July 2018

Chapter Folder online/11     

               Rental property for sale

Version 8th October 2018

Chapter Folder online/12     

               General breaches by tenants

Version 12th June 2018

Chapter Folder online/13

            Maintenance

Version 4th December 2018

Chapter Folder online/14     

             Break leases/Breach of Agreement

Version 4th December 2018

Chapter Folder online/15     

            Change of shared tenancies

Version 10th October 2018

Chapter Folder online/16     

            Water and tenancies

Version 24th July 2018

Chapter Folder online/17     

            Lease renewals, rent and bond increases

Version 5th June 2018

Chapter Folder online/18     

            Lawfully ending a tenancy

Version 9th October 2018

Chapter Folder online/19

            Vacates and vacate procedures

Version 9th July 2018

Chapter Folder online/20     

            Bond refunds and dispute procedures

Version 3rd January 2018

Chapter Folder online/21     

            Dispute in general

Version 3rd January 2018

Chapter Folder online/22     

            Tenancy default databases

Version 8th October 2018

Chapter Folder online/23     

            Time management

Version 3rd January 2018

Chapter Folder online/24     

            Filing, record keeping, general procedures

Version 3rd January 2018

Chapter Folder online/25     

            Files notes and follow up

Version 3rd January 2018

Chapter Folder online/26     

            Lost and terminated managements

Version 3rd January 2018

Chapter Folder online/ 27

             Trust accounting

Version 29th May 2018

Chapter Folder online/28     

            RTA forms overview

Version 3rd January 2018

Chapter Folder online/29                 

             Keys and the key register

Version 3rd January 2018

Chapter Folder online/30     

            QCAT – Tribunal

Version 4th December 2018

Chapter Folder online/31     

            Property Occupations regulations

Version 3rd January 2018

Chapter Folder online/32     

            Agency policies in general

Version 3rd January 2018

Chapter Folder online/33                 

             Landlord listing booklet/guide

Version 25th June 2018

Chapter Folder online/34                 

             Natural disasters and rental property

Version 3rd January 2018

Chapter Folder online/35                 

             Tree and fencing laws

Version 3rd January 2018

Chapter Folder online/36                 

             Drugs in rental property

Version 9th October 2018

Chapter Folder online/ 37    

            Pool safety laws

Version 3rd January 2018

Chapter Folder online/38     

            Relevant legislation for PM’s

Version 3rd January 2018

 

The Property Management Excellence (PME) system includes the Sales Excellence training and procedures manual More information here

 Disclaimer

The information provided by Real Estate Excellence is of a general nature only and is not intended to constitute legal advice under any circumstances.  Individuals should consider their own circumstances before proceeding to rely upon any information provided by Real Estate Excellence.  Whilst care has been taken in best practice advice provided, and the information contained in it has been obtained from sources that Real Estate Excellence believe to be reliable, Real Estate Excellence (including its directors, officers, employees and contractors) does not warrant, represent or guarantee the accuracy, completeness or fitness for purpose of that information. Real Estate Excellence (including its directors, officers, employees and contractors) accordingly does not accept any responsibility, liability, loss or damage whatsoever resulting from the use of the information provided. By using the services of Real Estate Excellence, Clients acknowledge that they have read, understood and accepted this disclaimer of liability. 

Experienced property management training special one day event FastTrack PME series

Queensland legislation. Special one day event in Brisbane, Queensland.

PME FastTrack for experienced property managers  Click here to view the series (three separate events)

8th March -  9am arrival for 9.30am start with 3.30pm finish with morning tea and lunch 

Register online here or register via email with names and email of attendees contact us

A fast paced day with expected knowledge of PME FastTrack for new property managers (event 22nd February www.realestateexcellence.com.au/trainingevents 

The day is an advanced property management program with focus on legislation surrounding disputes, tips on resolving disputes, areas where disputes occur such as rent arrears, inspections, maintenance and vacates, plus a quick overview of QCAT when disputes cannot be resolved. The session also focuses on tips for educating, negotiating and communicating with lessors and tenants. 

What we will cover;

The management agreement/contract (PO Form 6) - best practice completion and legislation including the PO regulations,

When there is 'no answer in the legislation' and there is dispute during a tenancy,

Breaches of tenancy and procedures,

Tips on educating lessors and tenants effeciently and effectively, dispute resolution tips,

Vacates and the law plus best practice.

New property managers one day special event training PME FastTrack series

Queensland legislation. Special one day event in Brisbane, Queensland.

9am arrival for 9.30am start with 3.30pm finish with morning tea and lunch 

 PME Fasttrack for new property managers (great refresh for experienced property managers)

 22nd February Click here to view the series (three separate events)

Register online here or register via email with names and email of attendees contact us

A one day event for property managers with 2 or less years experience and a great refresh for the most experienced property manager. The session will focus on what all property manager should know including the foundation of property management success, understanding legislation and how to use it, everyday operational property management best practice such as showing property, applications, binding a tenant lawfully, rent arrears, lease renewals, routine inspections, water and breaches of tenancy.

What we will cover;

Understanding the foundation of property management success and the 'secret', 

Best practice completion of the Form 18a General Tenancy agreement/tenancy contract,

Tenancy applications and processing; best practice and the law,

Commencing a tenancy lawfully including the sign up 'pack,

Rent arrears law and completion of Form 11 and 12 for rent arrears and other common breaches of tenancy,

 Communication must have skills, plus record keeping and file notes. 

 

FastTrack Property Management Excellence PME special one day events

All sessions will be held in Brisbane (Kedron Wavell RSL, Chermside)

Click here for all upcoming half day training and special events

Session times for all Fasttrack events 

9am arrival for 9.30am start with 3.30pm finish with morning tea and lunch 

 PME FastTrack for new property managers 22nd February

Register online here or register via email with names and email of attendees contact us

A one day event for property managers with 2 or less years experience, and a great refresh for the most experienced property manager. The session will focus on what all property manager should know including the foundation of property management success, understanding legislation and how to use it, everyday operational property management best practice such as showing property, applications, binding a tenant lawfully, rent arrears, lease renewals, routine inspections, water and breaches of tenancy.

What we will cover;

Understanding the foundation of property management success and the 'secret', 

Best practice completion of the Form 18a General Tenancy agreement/tenancy contract,

Tenancy applications and processing; best practice and the law,

Commencing a tenancy lawfully including the sign up 'pack,

Rent arrears law and completion of Form 11 and 12 for rent arrears and other common breaches of tenancy,

 Communication must have skills, plus record keeping and file notes. 

PME FastTrack for experienced property managers 8th March

Register online here or register via email with names and email of attendees contact us

A fast paced day with expected knowledge of PME Fasttrack for new property managers  (above). The day is an advanced property management program with focus on legislation surrounding disputes, tips on resolving disputes, areas where disputes occur such as rent arrears, inspections, maintenance and vacates, plus a quick overview of QCAT when disputes cannot be resolved. The session also focuses on tips for educating, negotiating and communicating with lessors and tenants. 

What we will cover;

The management agreement/contract (PO Form 6) - best practice completion and legislation including the PO regulations,

When there is 'no answer in the legislation' and there is dispute during a tenancy,

Breaches of tenancy procedures,

Tips on educating lessors and tenants effeciently and effectively, dispute resolution tips,

Vacates and the law plus best practice.

PME FastTrack QCAT - what all property managers need to know 22nd March

Register online here or register via email with names and email of attendees contact us

The one day event will have expectation of attendee general knowledge of PME Fasttrack for new and experienced property managers (as above). The session will focus on what forms all property managers should know, best practice completion of QCAT forms, how to prepare and present an application tribunal, what legislative sections all property managers should know, plus an overview of QCAT 'case law' and how to find and use the published decisions and appeals in agency practice.

2019 half day training events being held throughout Queensland here

All upcoming training and special events currently

Routine inspection, maintenance and drugs in rental property property management training

February and March 2019 - Queensland

Subscribe to our mailing list to receive the information and free industry updates to your inbox. Simply email This email address is being protected from spambots. You need JavaScript enabled to view it. with your name, email and location (such as Cairns),

The session will be held at the usual locations throughout Queensland - visit

education and training events information. Details are also below.

All sessions will be three hours including morning tea. 

All sessions include updates relating to the RTRA Act review and necessary information to ensure the industry is well informed

Routine inspections, maintenance and drug labs in rental property

Stacey Holt from Real Estate Excellence will deliver this practical three part session focusing on key areas of operational property management; routine inspection and maintenance. Drug lab awareness in rental property and what to do will also be included.

Focus on compliance, best practice, procedures and risk management – the education event includes the following;

Maintenance – routine and emergency including law, risk management and procedures

Appointing Contractors – vital risk management and procedure matters

Rights of entry and what to do if the tenant does not allow entry under ‘rules of entry’

The law and routine inspections

Routine inspections - tips on how to carry out and reporting to the lessor

Drug labs at rental property – contamination, suspicion and drug lab testing for contamination

Updates on legislative changes. All sessions include updates relating to the RTRA Act review and necessary information to ensure the industry is well informed.

Bundaberg, QLD - 19 February - Bundaberg Enterprise Centre - Register online here   or register via email with names and email of attendees contact us

Brisbane North, QLD - 12 February Kedron Wavell RSL - Register online here   or register via email with names and email of attendees contact us

Brisbane South, QLD - 20th March - The Glen Hotel  - Register online here  or register via email with names and email of attendees contact us

Cairns, QLD - 12th March  - Shangri-La Hotel - Register online here   or register via email with names and email of attendees contact us

Fraser Coast, QLD - 20th February  - Hervey Bay Boat Club - Register online here  or register via email with names and email of attendees contact us

Gladstone, QLD - 7th March - Yarralla Sports Club - Register online here or register via email with names and email of attendees contact us

Gold Coast, QLD - 19th March - Palmer Colonial - Register online here  or register via email with names and email of attendees contact us

Mackay, QLD - 5th March - Ocean International - Register online here  or register via email with names and email of attendees contact us

Rockhampton, QLD  - 6th March- Quality Hotel Regent Rockhampton - Register online here  or register via email with names and email of attendees contact us

Sunshine Coast, QLD - 13th February - Oaks Oasis Resort (Caloundra) - Register online here or register via email with names and email of attendees contact us

Toowoomba, QLD - 21st March- Toowoomba Sports Ground - Register online here  or register via email with names and email of attendees contact us

Townsville, QLD - 13th March - The Ville - Register online here   or register via email with names and email of attendees contact us

 Terms and conditions of events - Please read here or email us prior to booking.