Articles in Category: Property Management information

Article and information that are of interest to property managers. Note; some articles may be Queensland legislation focused.

Queensland property management half day PM education and training July August 2019

Property Management training - the property managers main laws

All training and education events are presented by Stacey Holt, and focus on best practice, compliance (legislation), risk management and time management.

All upcoming events can also be found here and register online here, and or email us names and email address of attendees and the event you wish to attend.

Please review terms and condition prior to booking for events.

Click here to review the September, October and November property management half day education events - Rent arrears. 

Session outline

Stacey Holt will present the following during the event;

The Property Occupations Act and regulations; the main law covering property managers and what all property managers should know including conduct standards. This part of the study will include best practice complete of the agency part of the RTA Form 11

The Agents Financial Administration Act and regulations; the property managers 'second main law' and a refresh of what all property managers should know

Trust account law - important reminders on key operational matters plus end of month and the law

Kickbacks and benefits received from third parties - is your agency disclosing?

Record keeping and the law (including electronic record keeping)

Electronic signatures and Electronic transactions law (consent, when received and more)

The PO Form 6 - best practice and compliance tips

The Privacy Act; key reminders and compliance guidelines

An update of the RTRA Act review.

PLEASE NOTE; if the RTRA Act amendments are released prior to any scheduled event, the session will be changed to cover the amendments. All attendees will receive a study guide book electronically which address the scheduled session.

All sessions 9.30am to 12.30pm with morning tea included.

Bundaberg – Tuesday 20th August 2019 | Bundaberg Enterprise Centre Register online here

Brisbane North – Tuesday 9th July 2019 | Kedron-Wavell RSL - Chermside Register online here

Brisbane South – Wednesday 10th July 2019 | The Glen Hotel – Eight Mile Plains Register online here

Cairns – Tuesday 27th August 2019 | Shangri-la Hotel Register online here

Fraser Coast – Wednesday 21st August 2019 | Hervey Bay Coat Club Register online here

Gladstone – Wednesday 7th August 2019 | Yaralla Sports Club Register online here

Gold Coast – Wednesday 17th July 2019 | Parkwood Golf Club  Register online here

Mackay - Thursday, 29 August 2019 | Ocean International Hotel Register online here

Rockhampton – Tuesday 6th August 2019 | Rockhampton Leagues Club Register online here

Sunshine Coast – Thursday 11th July 2019 | Oaks Oasis, Caloundra Register online here

ToowoombaThursday 18th July 2019 | Clive Berghofer Stadium Register online here

Townsville – Wednesday 28th August 2019 | Mercure Townsville Register online here

 Terms and conditions of events - Please read here or email us prior to booking.

All sessions are subject to change at the discretion of Stacey Holt (Real Estate Excellence) and or cancellation. Registered attendees will be advised of any changes to any event they have registered to attend via the email address used for registration.

Membership information

If you would information about the membership options provided by Real Estate Excellence for Queensland agencies, click here or please contact us

Queensland half day PM education and training - Septermber, October, November 2019

One session being held in each area

This half day great education workshop for property managers throughout Queensland in September, October and November 2019. One session each area. All upcoming events and special events can be found at

Rent arrears – Best practice procedures, the law and QCAT

Stacey Holt from Real Estate Excellence will present the following property management education and training workshop focusing on the following;

  • Rent arrears – tips on educating tenants to prevent arrears
  • Federal legislation on how many times is acceptable to contact people in ‘debt’
  • Tips on communication with tenants in arrears
  • Best practice procedures for rent arrears
  • Completion of the Form 11 and Form 12 for rent arrears
  • Notice periods for the Form 11 and Form 12 for rent arrears
  • Communication with the lessor tips
  • Rent in advance and the law
  • Repeated rent arrear breaches
  • QCAT application for rent arrears – termination/warrant of possession

Bundaberg – Wednesday, 13 November 2019 | Bundaberg Enterprise Centre Register online here

Brisbane North – Tuesday, 24 September 2019 | Kedron-Wavell RSL - Chermside Register online here

Brisbane South – Wednesday, 25 September 2019 | The Glen Hotel – Eight Mile Plains Register online here

Cairns – Wednesday, 23 October 2019 | Shangri-la Hotel Register online here

Fraser Coast – Thursday, 14 November 2019 | Hervey Bay Coat Club Register online here

Gladstone – Wednesday, 30 October 2019 | Yaralla Sports Club Register online here

Gold Coast – Thursday, 3 October 2019 | Parkwood Golf Club Register online here

Mackay - Friday, 25 October 2019 | Ocean International Hotel Register online here

Rockhampton – Tuesday, 29 October 2019 | Rockhampton Leagues Club Register online here

Sunshine Coast – Thursday, 26 September 2019 | Oaks Oasis, Caloundra Register online here

Toowoomba – Wednesday, 2 October 2019 | Clive Berghofer Stadium Register online here

Townsville – Thursday, 24 October 2019 | Mercure Townsville - Townsville Register online here

Registrations for events can be made online register online  (you do not have to use PayPal; you can register online, select to pay by other which is direct deposit or secure credit card link. Once we receive your registration, an invoice is generated within one day (business days) from our accounting system which has the secure link and or banking direct deposit details)  register online  (an online booking fee is charged by the online booking provider). Certificates of attendance are available upon email request after the event and confirmation of attendance. Certificates of attendance are emailed to the attendee in PDF format upon request.

Other option instead of registering online;  email This email address is being protected from spambots. You need JavaScript enabled to view it.  with the name and email address of attendee/s (no booking fee is charged if registration is made via email). All training events are presented by Stacey Holt. A registration ticket and invoice will be emailed to the registered attendees within one day of registration (business days).

Personal membership services - Real Estate Excellence

Queensland property managers

Thank you for your interest in individual membership. Please find details below regarding personal individual membership services. Please contact us to receive the membership agreement. 

Real Estate Excellence - Individual membership

For $99 per month, individual personal membership provides the following benefits;

  • A monthly property management update via email focusing on best practice, compliance and risk management, plus a tribunal case of the month to study for your development
  • Best practice advisory and support service to assist in your career
  • Discounted training (at PME member office rate) for half day and full day special events hosted by Real Estate Excellence – Click here to  view upcoming events
  • Periodic agreements (no lock in contracts) Payments to be made in advance - monthly, quarterly, six monthly or yearly. Credit card, direct deposit options
  • This membership option is not available to licensees and or business owners of an agency.

Pricing includes GST. 

New business training for PM's and BDM's

All sessions held in Brisbane (Kedron Wavell RSL, Chermside)

 Click here for all upcoming half day training and special events

Special one day event

Fasttrack Property Management training

Kedron RSL Chermside | 9.00am arrival for 9.30am start | 3.30pm finish - morning tea and lunch included

New Business property management training (QCAT) | special one day event | Friday 23rd August 2019 Register online here

This session focuses on what every business development manager and property manager should know. The course is suitable for property managers and BDM's who deal directly with new landlords plus would suit operational property managers who deal with landlords as part of day to day practice. The session includes education and training on the approved PO form, disclosure requirements of the lessor and agency, tips for educating the lessor in future maintenance for their property, termination of managements, handover of files, landlord obligations by law plus the agent/property manager obligations. The main outcomes of the training are to assist all members of the property management department in understanding the law, best practice and risk management obligations of the lessor when they list their property with the agency plus understanding what the agency obligations are.  The session also provides tips on winning the business, scripts and more.

New and Renew property management training | special one day event | This event was held Friday 14th June 2019 Register online here

A one-day event for property managers with 2 or less years’ experience, and a great refresh for the most experienced property manager. The session focuses on the foundation of property management success, understanding legislation and how to use it, everyday operational property management best practice such as binding a tenant lawfully (including entry condition report and all required documents prior to commencing a tenancy legally) and rent arrears. The best practice completed Form 18a tenancy contract is also provided and discussed.

Experienced property management training | special one day event | This event was held Friday 5th July 2019 Register online here

The day is an advanced property management program focusing on legislation surrounding disputes, tips on resolving disputes, water, vacates, plus a quick overview of QCAT when disputes cannot be resolved. The session also focuses on tips for educating, negotiating and communicating with lessors and tenants. The PO regulation conduct standards are also discussed during this event.

Advanced property management training (QCAT) | special one day event | This event was held Friday 26th July 2019 Register online here

The session focuses on what forms all property managers should know in relation to tribunal, best practice completion of QCAT forms, how to prepare and present an application to tribunal, what legislative sections all property managers should know prior to attending tribunal, plus an overview of QCAT 'case law' and how to find and use the published decisions and appeals in agency practice. A case study for an application for termination for rent arrears and a bond dispute is also covered during this event.


Click here for all upcoming half day training and special events

PME Property Management Excellence manual (latest version) - part of the PME system

When a chapter of PME is edited and updated, the version date will change below for that chapter affected.

Download latest PME manual version guide here

(The following guides are recommended to print /review for ease of knowing what folder has what content).

DOWNLOAD the PME manual QUICK chapter guide here.

DOWNLOAD the DETAILED PME manual chapter guide here.

The Sales Excellence manual is part of the PME system. 

Click here to review information regarding Real Estate Excellence membership services and benefits.

New tenancy law updates - When the RTRA Act review information is announced by the Queensland Government, all chapters of the PME manual will be updated prior to the commencement of new laws. The information provided as part of the PME system is always up to date and current.  Best practice forms and  online podcast audio training will also be updated as part of the legislative changes. Click here to review information regarding the RTRA Act review.

Real Estate Excellence PME system member offices;  The monthly member update service includes updates to any chapters, best practice form templates and or new best practice forms. Please refer to the bottom of the PME manual chapter (bottom of each page) to check the version guide of each chapter, and or email us if you have any questions and or require support. The chapters are updated often due to QCAT cases, best practice, improvements and or legislation changes. It is important you are using the updated version. 

To access the PME system, login to Member Online. 


The information provided by Real Estate Excellence is of a general nature only and is not intended to constitute legal advice uner any circumstances.  Individuals should consider their own circumstances before proceeding to rely upon any information provided by Real Estate Excellence.  Whilst care has been taken in best practice advice provided, and the information contained in it has been obtained from sources that Real Estate Excellence believe to be reliable, Real Estate Excellence (including its directors, officers, employees and contractors) does not warrant, represent or guarantee the accuracy, completeness or fitness for purpose of that information. Real Estate Excellence (including its directors, officers, employees and contractors) accordingly does not accept any responsibility, liability, loss or damage whatsoever resulting from the use of the information provided. By using the services of Real Estate Excellence, Clients acknowledge that they have read, understood and accepted this disclaimer of liability.