Over the last 13 years, I have had the privilege of being an industry educator, advisor and trainer. The industry has evolved so much and mostly for the better.
The property management industry is much more professional, educated and more respected. As it long should have been.
Although the profession has evolved, one thing that has occurred is by far much higher expectation on service delivery. Whilst service delivery is paramount and the important focus, what is expected in regards to service delivery is my concern.
Property Managers today are expected to do much more than what their role and expertise actually is.
For example to note a few practices of today;
*processing of insurance claims for landlords (since when does that have anything to with tenancy management expertise)
* assist neighours and owners with tree and fencing disputes (these matters are civil disputes and not tenancy related. In Queensland there are specific laws and processes for this that involve a certain degree of knowledge and expertise).
The title of this blog is I hope the word property manager stops being used. Property managers do not manage property today; they manage tenancies. The owner of investment properties pay a fee for expertise in tenancy only; not other matters that have nothing to do with tenancy and are for the purpose of owners such as insurance claims and civil disputes.
Property managers (an out of date title) are in fact tenancy managers; they manage the tenancy on behalf of a landlord/lessor. They carry expertise in tenancy law and negotiate, communicate and educate the parties on their rights and obligations.
I hope that the title property manager is no longer used by the time I draw my last breath in this world for the benefit of all. Property managers (tenancy managers) can focus on their core business; management of tenancies. Landlords, tenants and neighbours can take more responsiblity in regards to their own private and civil matters.