Articles in Category: Residential sales

Sales Excellence manual - Part of the PME system

Platinum PME membership - Real Estate Excellence (Qld membership)

To review the Sales Excellence manual, please login to  Real Estate Excellence member online.

The focus of the Sales Excellence manual is on compliance, best practice and risk management to be used as an everyday procedure and training resource for the administrator, licensee and the salespeople of the agency. The resource is Queensland legislation focused. 

The Sales Excellence (SE) manual is similar in concept and design to the existing  Property Management Excellence PME system.  The Sales Excellence manual also includes best practice forms. The manual is over 400 pages.

Contents of the Sales Excellence manual

Chapter 1                          Residential sales overview

Chapter 2                          Enquiries, databases and prospecting

Chapter 3                          The listing appointment and listing the property

Chapter 4                          Advertising and showing property

Chapter 5                          Rental property for sale

Chapter 6                          Disclosure and the law

Chapter 7                          Beneficial interest and the law

Chapter 8                         Auctions and the law

Chapter 9                          Pricing, appraisals and the law

Chapter 10                       Contracts

Chapter 11                       Time management

Chapter 12                       Filing and record keeping

Chapter 13                       File notes and follow up

Chapter 14                       Property Occupations regulations

Chapter 15                       Agency policies in general

Chapter 16                       Relevant legislation references

Chapter 17                       Clearance certificates

Chapter 18                       Trust accounting

 

 

Latest Real Estate Excellence Member Update

Emailed to members and available at member online

18th September 2020.

Members - as of 18th September, the member update has been removed given my email to you 18th September 2020. Read more HERE.

 

Contents of the Real Estate Excellence member update for September 2020 Part 2 below. The member update can be downloaded from the latest member update folder at Member Online.

 

September Part 2

Contents of the Real Estate Excellence member update for September 2020 below. The member update can be downloaded from the latest member update folder at Member Online.

SEPTEMBER MEMBER UPDATE

Contents of the Real Estate Excellence member update for August 2020 below. The member update can be downloaded from the latest member update folder at Member Online.

Jul

Contents of the Real Estate Excellence member update for July 2020 below. The member update can be downloaded from the latest member update folder at Member Online.

 

july

COVID19 open homes and auctions stage 3 from noon July 3rd 2020

Sourced from covid19.qld.gov.au July 1 2020 QUEENSLAND

Questions about real estate

I work in the real estate industry; can I conduct an open house inspection on a property?

Yes, open house inspections are permitted. The agent must ensure that they limit the number of attendees to no more than one person per 4 square metres at a time. If the home is less than 200 square metres in size, then the one person per 2 square metre rule will apply, up to 50 people.

The agent should ensure good hand hygiene and frequent environmental cleaning and disinfection is maintained during an open house inspection.

Given the close interaction involved, agents are required to keep a record of all guests’ contact information, including name, phone number, email address and the date and time period of patronage for 56 days (8 weeks) to assist with contact tracing if required.

The agent should ensure that physical distancing including four or two square metres per person, hand hygiene and frequent environmental cleaning and disinfection is maintained during an open house inspection.

Can I go to an auction?

Yes, auctions are permitted but the auctioneer and agents must ensure that they limit the number of attendees to no more than one person per 4 square metres of space available for staging the auction or one person per two square metres if the space is less than 200 square metres.

The event should be staged in such a way that physical distancing is observed and all participants can stay at least 1.5 metres apart if possible.

Given the close interaction involved, agents are required to keep a record of all guests’ contact information, including name, email address, phone number, and date and time of patronage, for 56 days (8 weeks) to assist with contact tracing if required. 

The following information is from the Federal Privacy Commissioner

COVID-19 resources

As COVID-19 restrictions ease, some states and territories are managing the ongoing risks of the virus by requiring businesses to collect personal information about customers and visitors to their premises.

Organisations should securely store this information once it’s collected: avoid recording personal details in a book, notepad or computer screen where others may see it, and limit access to the information to staff who need to see it. 

We have published guidance to assist businesses that are required to collect contact information by State and Territory Directions and Orders. We have also developed a range of COVID-19 advice on privacy and freedom of information for individuals, Australian Government agencies and organisations covered by the Privacy Act 1988.

COVID-19 (novel coronavirus): Information for the Queensland residential rental sector

From the RTA website - updated 7th April 2020 www.rta.qld.gov.au

Refer to RTA website for any updates to this information www.rta.qld.gov.au 

 

 

Are you eligible for a Queensland COVID-19 Rental Grant? Learn more

On 29 March 2020, Australian governments met as the National Cabinet and announced that evictions will be put on hold for six months for residential and commercial tenancies affected by the financial impacts of COVID-19. On 3 April, the Prime Minister noted that further work will be done by the Treasurers on residential tenancies. 

 You can learn more about the proposed measures by:
• reading the Prime Minister’s full address
• downloading the Australian Government’s official Coronavirus Australia app in the Apple App Store and Google Play; or following the Government's WhatsApp channel
• calling our information hotline on 1800 497 161 from 8am to 8pm, Monday to Friday, or from 9am to 5pm, Saturday and Sunday
• texting (SMS) “Hi” to 0480 000 782
• visiting our RTA COVID-19 response page.

 We will update our website and eNews subscribers when more details become available.

The RTA encourages all parties in a tenancy to be understanding and reasonable in their dealings with each other, consider each situation individually, talk to each other to negotiate a suitable outcome, document any decisions made, and adhere to any government and/or health agency requirements.

 If you are a public housing tenant, visit the Department of Housing and Public Works website. For the latest COVID-19 health updates, visit Queensland Health’s website. For details on the State Government’s economic relief package, please visit the Business Queensland website. For official Australian Government information and support in response to COVID-19, please visit Australia.gov.au.

Please note: Due to the ongoing coronavirus (COVID-19) pandemic, the RTA is currently experiencing longer wait times across our customer and support services. We thank you for your patience.

 

ANZAC Day laws Queensland - Lest We Forget

Lest We Forget

Anzac Day and Real Estate - Lest we forget

Real estate offices,  may open only for the purpose of rental transactions and must not sell real estate or conduct open house inspections. More information here.

The Trading (Allowable Hours) Act 1990  (Qld) prohibits the real estate industry from conducting the business of selling real estate on Anzac Day.

Section 34 is set out below. 

34 Real estate sales prohibited

A person must not conduct the business of selling real estate on Anzac Day.

Maximum penalty—40 penalty units.