Articles in Category: Residential sales

Latest Real Estate Excellence Member Update

Emailed to members and available at member online

The latest (and past) Real Estate Excellence member updates can be downloaded at Member online in the latest member update folder. For the general FREE industry emails which members also receive, click here.

The Covid tenancy regulations have been amended as per the Housing Minister statement (16th September) and commenced 30th September 2020.

Property Management Excellence podcasts - listen here.

27th November 2020

Contents of the Real Estate Excellence member update for December 2020/January 2021 below. The member update can be downloaded from the latest member update folder at Member Online.

Dec 20202

16th November 2020 - The following apply from 4pm 17th November 2020 - Queensland Health Officer direction update

Questions about real estate

I work in the real estate industry; can I conduct an open house inspection on a property?

Yes, open house inspections are permitted. The agent must ensure that they limit the number of attendees to no more than one person per 2 square metres at a time.

The agent should ensure good hand hygiene and frequent environmental cleaning and disinfection is maintained during an open house inspection.

Given the close interaction involved, agents are required to keep a record of all guests’ contact information, including name, phone number, email address and the date and time period of patronage for 56 days (8 weeks) to assist with contact tracing if required.

The agent should ensure that physical distancing, hand hygiene and frequent environmental cleaning and disinfection is maintained during an open house inspection.

Can I go to an auction?

Yes, auctions are permitted but the auctioneer and agents must ensure that they limit the number of attendees to no more than one person per 2 square metres of space available for staging the auction.

The event should be staged in such a way that physical distancing is observed and all participants can stay at least 1.5 metres apart if possible.

Given the close interaction involved, agents are required to keep a record of all guests’ contact information, including name, email address, phone number, and date and time of patronage, for 56 days (8 weeks) to assist with contact tracing if required.

Sourced from www.qld.gov.au/health 16th November 2020

27th October 2020

Contents of the Real Estate Excellence member update for November 2020 below. The member update can be downloaded from the latest member update folder at Member Online.

November member update

 

7th October 2020

Members emailed the updated RTA practice guide, Covid regulations, what has changed and what remains best practice outline, lessor update regarding the laws and the updated QCAT Form 2.

1st October 2020

The October Real Estate Excellence Member Update contains the following information.

A 25 page overview of the changes and what has remained. 

A lessor guide to the changes (to email your clients)

The Covid regulations (laws)

New QCAT Form 2

The lessor guide and comprehensive overview were emailed to members at noon 30th September.

They can be found at www.realestateexcellence.com.au/memberonline, the latest member update folder, October 2020 Member update, and or email us.

covv

30th September 2020

Noon update

An email is being sent to members now (shown in part below)

cov

5am An email has been sent to the main contact for the Member office with this information. Queensland covid tenancy law amendments September 30 2020. Podcast listen here.

29th September 2020

Real Estate Excellence members - Once the amended Covid19 tenancy regulations have been released by the Government, I shall be emailing a best practice guide of what has changed, what has remained and more. Keep an eye on your inbox for important changes. The best practice guide will also be uploaded to the latest member update folder at Member Online.
Covid members update
 
28th September 2020

An email sent to members regarding the upcoming changes (reminder) shown in part below.

mem

21st September 2020

Members - as of 18th September, the member update from September 1, and September 3 has been removed given my email to you 18th September 2020. Read more HERE. A revised September member update has been uploaded to Member online and can be found in the Latest member update folder and emailed to you 21 September 2020.

 

Contents of the Real Estate Excellence member update for September 2020 Part 2 below. The member update can be downloaded from the latest member update folder at Member Online.

 

September Part 2

Contents of the Real Estate Excellence member update for September 2020 below. The member update can be downloaded from the latest member update folder at Member Online.

SEPTEMBER MEMBER UPDATE

Contents of the Real Estate Excellence member update for August 2020 below. The member update can be downloaded from the latest member update folder at Member Online.

Jul

Contents of the Real Estate Excellence member update for July 2020 below. The member update can be downloaded from the latest member update folder at Member Online.

 

july

COVID19 open homes and auctions stage 3 from noon July 3rd 2020

Sourced from covid19.qld.gov.au July 1 2020 QUEENSLAND

Questions about real estate

I work in the real estate industry; can I conduct an open house inspection on a property?

Yes, open house inspections are permitted. The agent must ensure that they limit the number of attendees to no more than one person per 4 square metres at a time. If the home is less than 200 square metres in size, then the one person per 2 square metre rule will apply, up to 50 people.

The agent should ensure good hand hygiene and frequent environmental cleaning and disinfection is maintained during an open house inspection.

Given the close interaction involved, agents are required to keep a record of all guests’ contact information, including name, phone number, email address and the date and time period of patronage for 56 days (8 weeks) to assist with contact tracing if required.

The agent should ensure that physical distancing including four or two square metres per person, hand hygiene and frequent environmental cleaning and disinfection is maintained during an open house inspection.

Can I go to an auction?

Yes, auctions are permitted but the auctioneer and agents must ensure that they limit the number of attendees to no more than one person per 4 square metres of space available for staging the auction or one person per two square metres if the space is less than 200 square metres.

The event should be staged in such a way that physical distancing is observed and all participants can stay at least 1.5 metres apart if possible.

Given the close interaction involved, agents are required to keep a record of all guests’ contact information, including name, email address, phone number, and date and time of patronage, for 56 days (8 weeks) to assist with contact tracing if required. 

The following information is from the Federal Privacy Commissioner

COVID-19 resources

As COVID-19 restrictions ease, some states and territories are managing the ongoing risks of the virus by requiring businesses to collect personal information about customers and visitors to their premises.

Organisations should securely store this information once it’s collected: avoid recording personal details in a book, notepad or computer screen where others may see it, and limit access to the information to staff who need to see it. 

We have published guidance to assist businesses that are required to collect contact information by State and Territory Directions and Orders. We have also developed a range of COVID-19 advice on privacy and freedom of information for individuals, Australian Government agencies and organisations covered by the Privacy Act 1988.

COVID-19 (novel coronavirus): Information for the Queensland residential rental sector

From the RTA website - updated 7th April 2020 www.rta.qld.gov.au

Refer to RTA website for any updates to this information www.rta.qld.gov.au 

 

 

Are you eligible for a Queensland COVID-19 Rental Grant? Learn more

On 29 March 2020, Australian governments met as the National Cabinet and announced that evictions will be put on hold for six months for residential and commercial tenancies affected by the financial impacts of COVID-19. On 3 April, the Prime Minister noted that further work will be done by the Treasurers on residential tenancies. 

 You can learn more about the proposed measures by:
• reading the Prime Minister’s full address
• downloading the Australian Government’s official Coronavirus Australia app in the Apple App Store and Google Play; or following the Government's WhatsApp channel
• calling our information hotline on 1800 497 161 from 8am to 8pm, Monday to Friday, or from 9am to 5pm, Saturday and Sunday
• texting (SMS) “Hi” to 0480 000 782
• visiting our RTA COVID-19 response page.

 We will update our website and eNews subscribers when more details become available.

The RTA encourages all parties in a tenancy to be understanding and reasonable in their dealings with each other, consider each situation individually, talk to each other to negotiate a suitable outcome, document any decisions made, and adhere to any government and/or health agency requirements.

 If you are a public housing tenant, visit the Department of Housing and Public Works website. For the latest COVID-19 health updates, visit Queensland Health’s website. For details on the State Government’s economic relief package, please visit the Business Queensland website. For official Australian Government information and support in response to COVID-19, please visit Australia.gov.au.

Please note: Due to the ongoing coronavirus (COVID-19) pandemic, the RTA is currently experiencing longer wait times across our customer and support services. We thank you for your patience.

 

ANZAC Day laws Queensland - Lest We Forget

Lest We Forget

Anzac Day and Real Estate - Lest we forget

Real estate offices,  may open only for the purpose of rental transactions and must not sell real estate or conduct open house inspections. More information here.

The Trading (Allowable Hours) Act 1990  (Qld) prohibits the real estate industry from conducting the business of selling real estate on Anzac Day.

Section 34 is set out below. 

34 Real estate sales prohibited

A person must not conduct the business of selling real estate on Anzac Day.

Maximum penalty—40 penalty units.

Agent ordered to pay $750 000 for 'stealing clients' and database

Rival real estate agent to pay Toops $750,000 after settling case

Harris Real Estate and one of its agents have agreed to pay Toop Real Estate $750,000 after the prominent Adelaide Hills agent used confidential files in breach of her contract and lured clients to Harris.

The settlement, executed in the District Court today, says Hooper used the files to develop business with rival agency Harris Real Estate, where she is currently employed.

Hooper ended her employment at Toop in June 2015 after disciplinary action was taken against her.

At an earlier District Court hearing, Toop sales and marketing CEO Genevieve Toop alleged that Hooper had “cracked” during a meeting at the agency’s Norwood offices in May 2015 when she realised the disciplinary action would make her ineligible for the company’s annual awards.

Hooper ended her seven-year employment at Toop on June 29, 2015, and commenced employment with Harris RE the following day.

The settlement said Hooper executed seven sales agency agreements on behalf of Harris Real Estate while still employed at Toop and altered at least 13 client records in Toop’s customer database by downgrading recorded interest levels of those clients from “hot” or “warm” to “cold”.

Hooper agreed she had printed data of more than 240 clients in Toop’s customer database with the intention of using the data to benefit of Harris Real Estate and had solicited work from 15 people who had done business with Toop.

Hooper also accepted she had enticed another employee of Toop to resign from the agency and take up employment with Harris Real Estate.

Toop’s lawyers had argued Hooper’s actions resulted in close to $30 million in property sales, which would have earned the Toop business commissions of more than $237,000.

 

Both Hooper and second defendant Harris Real Estate were today ordered by Auxiliary Judge Clayton to pay Toop RE $750,000, which includes interest and costs, within 21 days.

“I congratulate the parties and their advisors for arriving at a settlement,” Clayton told the court.

“This result is one which demonstrates commercial nous.”

Hooper was not present at today’s hearing but said in a statement to InDaily that after “a great seven years at Toop and Toop it is disappointing that things have ended this way.”

“It has become clear to me that our current employment contracts do not allow clients to choose who they wish to represent them,” Hooper said.

“This is something that needs to be addressed in the industry in the long term.”

Hooper said she was grateful for the support of Harris Real Estate and was looking forward to moving on “with clear air”.

The Toop family described the settlement as a win on behalf of “quality real estate agencies around Australia” in a statement issued after today’s hearing.

“TeamToop and FamilyToop have made a stand for integrity in business,” the statement said.

While employed at Toop, Hooper took out REISA’s hills salesperson of the year award in 2014. 

InDaily has contacted Harris Real Estate founder Phil Harris for comment. Sourced from www.indaily.com.au September 24 2018