Director of First impressions/Agency receptionist special one day event
2nd August 2019 - Brisbane
Agency receptionist special one day event
The role of the Director of first impressions is one of the most critical roles for any real estate agency. This event will focus on assisting receptionists and front line staff in excelling in their role, plus tips to assist the licensee, property management and sales team.
This special one day event will include the following topics;
Tips on making the best first impression when on the phone and when people walk into the agency,
Email etiquette tips,
Communication tips when dealing with colleagues and clients/customers,
Tenancy application form best practice completion and processing,
Dealing with aggressive people tips,
Safety tips for you and the office,
Risk management and how the licensee can be supported,
General trust account requirements,
File notes, filing and record keeping,
Message taking best practice for good agency practice,
Mail book recording best practice and why.