Private training services can be held in your office or for your group. Private training services are available anywhere in Australia via private appointment. Please note the following “MENU” is Queensland only.

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• Understanding and completing the management agreement- the law and best practice
• Clear explanations of all facets of the document ( an hour and a half)
• The 40 questions that all property managers should know the answers too
• Covering many important compliance and best practice areas (three and a half hours)
• Routine Inspections and Maintenance – Best practice, law and risk management (three hours)
• Growing the rent roll – practical tips that can be used today plus social media
• Use of Twitter, Facebook and social media policy (and hour a half)
• Prospecting and database marketing – the law, best practice and risk management
• Cost effective, practical and simple tips that work! (an hour)
• What every property manager must know! (two hours)
• A reminder of the key sections under the Act (two hours
• Hands on practical tips to empower every property manager (two hours)
• Includes writing good script copy ( half an hour)
• Is there sufficient evidence being produced of diligence? (half an hour)
• Form 18a, Form 2, Form 1a plus best practice (2 hours)
• And why this process is so important ( half an hour)
• RTRA Act - an overview for new property managers
• RTRA Act - a refresher for the experienced property manager
• Tips on how to ‘read the Act’ easily
• Advertising rental property - best practice and the law
• Tenancy Application processing - risk management and best practice
• New Tenancy Documentation - best practice and the law
• Tips on how to complete an entry condition report
• How to carry out routine inspections (three hours)
• The law, best practice and risk management
• The 40 questions that all property managers should know the answers to (three hours)
• Tenancy sign ups (binding the tenant lawfully) - the law, best practice and risk management
• Including scripts and procedures (one hour)
• Maintenance - routine and emergency – best practice, the law and risk management
• Could your systems be proven if tested? (one hour)
• Routine inspections - best practice and the law
• The art of visual inspections and reporting (one hour)
• Including follow up where required (an hour)
• “if it is not in writing, it doesn’t exist” (one hour)
• Smoke alarms, safety switches, pools (one hour)
• Lessor and tenant obligations (half an hour)
• Obligations of all parties including documentation and risk management (half an hour)
• Paperwork and procedures (one hour)
• Tips on how to complete a routine inspection – the law and best practice
• Reporting to the client and effective communication
• General property compliance matters
• Smoke alarm procedures - the law and risk management
• Pool Safety Laws for Units and Houses
• Lease renewal and rent /bond increase procedures - the law and best practice
• Break leases – the law and best practice
• Paperwork and procedures (half an hour)
• Appointing third parties (contractors/tradespeople)
• Contractor appointment forms, qualification and insurance (half an hour)
• Tips on successful vacating procedures (one hour)
• Negotiation and procedures (half an hour)
• Self-Resolution, RTA Dispute Resolution and QCAT (an hour)
• Five reasons lawfully that a tenant can be listed on a default database (half an hour)
• Notice period and best practice completion of documentation (one hour)
• Paperwork, follow up and procedures (half an hour)
• Effective systems that could be proven (half an hour)
• An overview plus how to present the case to the Tribunal on behalf of the lessor client (one hour)
• best practice completion on key forms (two hours)
• A study of the sections and what they mean (three hours)
• Effective risk management systems (one hour)
• Daily, weekly and monthly ideal plans (one hour)
• Vacating procedures for lessors and tenants - best practice and the law
• Tips on how to carry out a final inspection
• Dealing with bond disputes with tenants
• Tenancy Databases - the law and risk management
• Rent arrears management - best practice, the law and risk management
• Rent increases and bond increases - best practice and the law
• Responding to tenant requests and effective communication
• QCAT (Queensland Civil and Administrative Tribunal)
• QCAT documentation
• The PAMD Code of Conduct and how it impacts property managers/resident letting agents
• Record keeping and risk management including use of OUTLOOK for reminders and follow up
• Time management
• Rental property for sale – what every property manager (and salesperson should know (45 minutes)
• Property Management Excellence – More information is available upon request - 7 part series for Career Development of Property Managers – three hour sessions – choose one or choose the whole series
• Understanding QCAT decisions and appeals - actual case studies and tips on how to use them - a very practical hands on workshop