Best practice, compliance and risk management support services for the Queensland Residential Real Estate Industry

Real Estate Excellence Membership

Real Estate Excellence Membership Services office four different options depending on your agency needs, wants and budget. 

The four options are Platinum PME, Platinum NON PME, Gold and Advisory. The Membership Services Agreement outlines the services and benefits, plus the investment costs. Please email us to receive the membership services agreement. This email address is being protected from spambots. You need JavaScript enabled to view it. 

There are no lock in contracts for Membership Services. The Membership Services are a periodic type agreement with the first three months in advance required upon commencement of services. Either party can give one months notice to cancel services. A lesser period can be agreed to.  Payments are in advance via credit card (secure online) or direct deposit. The Member Client nominates monthly, three months, six months or 12 months on the Membership Agreement for payments in advance. Online access to Member Online login is given when the first membership account is paid.

Visit PME system - Platinum PME membership Real Estate Excellence for more information, and or scroll down below.

Visit latest Real Estate Excellence Member Updates Below is a screen shot of Member Online login (Platinum PME level). AAAA PME

 
Platinum
PME
Non PME Gold Advisory

 PME system

Download the quick chapter guide, detailed folder/chapter guide, plus the latest version guide here.

Following are the PME system benefit of Platinum PME membership level (other benefits are included such as best practice email advisory and more). Visit Membership services - Real Estate Excellence for more information.

  • 39 separate chapters (folders online) make up the PME manual. Chapters (folder online) update as required online. Due to the size of the manual, the chapters are separated and updated individually as required. 
  • Best practice form/ email templates in word version (no merge fields included) in each chapter (folder).
  • A personalised (your agency logo) uploaded onto You Tube to refer absentee tenants and lessors (.wmv file).
  • A 40 plus page property owner investor presentation booklet template (for agency final edit) to use for listing presentations and assist in educating existing property owners.
  • A residential Sales Excellence manual - Part of the PME system (Membership services). The focus of the Sales Excellence manual is on compliance, best practice and risk management to be used as an everyday or as needed tool, procedure and training resource for the office. Great for new salespeople and administration staff, plus great for the most experienced.

Watch video Tips on how to use Real Estate Excellence member online and the PME system. - YouTube

To access the PME system and Sales Excellence manual login to Member Online.  PME system members -  Please ensure your office is using the latest chapter of PME versions.

The PME chapters (folders) are updated due to QCAT cases, best practice, improvements and or legislative changes. It is important your agency is using the most up to date version.

Visit Member Online login - A screen shot of Member online Platinum PME is below. 

 

Quick chapter/folder guide below.  

  1. Chapter Folder online/01 Property management – an overview
  2. Chapter Folder online/02 Prospecting and new business
  3. Chapter Folder online/03 The management agreement & lessor obligations
  4. Chapter Folder online/04 Advertising and showing property
  5. Chapter Folder online/05 Application forms and processing
  6. Chapter Folder online/06 Tenancy sign up, best practice, law, and documents
  7. Chapter Folder online/07 Rent payment methods and rent matters generally
  8. Chapter Folder online/08 Rent arrears
  9. Chapter Folder online/09 Inspections and entry
  10. Chapter Folder online/10 Tenant obligations in general
  11. Chapter Folder online/11 Rental property for sale
  12. Chapter Folder online/12 General breaches of the tenancy by tenants
  13. Chapter Folder online/13 Maintenance
  14. Chapter Folder online/14 Break leases/Breach of Agreement
  15. Chapter Folder online/15 Change of shared tenancies
  16. Chapter Folder online/16 Water and tenancies
  17. Chapter Folder online/17 Lease renewals, rent and bond increases
  18. Chapter Folder online/18 Lawfully ending a tenancy
  19. Chapter Folder online/19 Vacates and vacate procedures
  20. Chapter Folder online/20 Bond refunds and dispute procedures
  21. Chapter Folder online/21 Dispute in general
  22. Chapter Folder online/22 Tenancy default databases
  23. Chapter Folder online/23 Time management
  24. Chapter Folder online/24 Filing, record keeping, general procedures
  25. Chapter Folder online/25 Files notes and follow up
  26. Chapter Folder online/26 Lost and terminated managements
  27. Chapter Folder online/ 27 Trust accounting
  28. Chapter Folder online/28 RTA forms overview
  29. Chapter Folder online/29 Keys and the key register
  30. Chapter Folder online/30 QCAT – Tribunal
  31. Chapter Folder online/31 Property Occupations regulations
  32. Chapter Folder online/32 Agency policies in general
  33. Chapter Folder online/33 Lessor listing booklet/guide
  34. Chapter Folder online/34 Natural disasters and rental property
  35. Chapter Folder online/35 Tree and fencing laws
  36. Chapter Folder online/36 Drugs in rental property
  37. Chapter Folder online/ 37 Pool safety laws
  38. Chapter Folder online/38 Relevant legislation for PM’s – references
  39. Chapter Folder online/39 Rural Properties

Refer to PME member online to ensure that your agency is using the most up to date version of the PME manual.

 Download the latest version guide here.


Industry Updates July 2021

5th July 2021

Email sent 10am - Check in App starts 9th July for the industry, Restrictions impacted areas, Covid tenancy laws extended, RTRA Act review submissions due and Break lease, lease renewals and rentals for sale training

Good morning

Break leases and rental properties for sale | One day special PME event Registration, Fri 16/07/2021 at 9:00 am | Eventbrite.

For information about all upcoming PME events including the half day events coming up throughout Queensland, visit training events9.00am registration for 9.30am start - 3.30pm Break lease and lease renewals plus rental properties for sale - One day special PME event (realestateexcellence.com.au)

Managing tenancies | There is no such thing as a break lease and lease renewals plus rental properties for sale.

This special one day event presented by Stacey Holt will cover the following;

Best practice procedures and the law regarding lease renewals, rental properties for sale and “break leases”. This session also includes rent increases.

All Real Estate Excellence education and training events focus on compliance, risk management, best practice and time management.

Information regarding the proposed amendments to the RTRA Act (not the law and a BILL introduced to Parliament only at this point) RTRA Act review.

Restrictions impacted areas – open homes, number of people limits and more

Refer to 4th July at Real Estate Excellence Member Update

Covid Queensland Check in App mandatory from 9th July 2021 for open homes.

There is inconsistent advice and information coming from Queensland Health, and now Office of Fair Trading have posted the below on their Facebook page on 2nd July. Some agencies may have set up the office, and or the office plus each registered staff member who carry out open homes as a mobile office with their car registration. Members note I have updated advice as per post on 4th July and in the Members Facebook and Instagram group Real Estate Excellence Member Update. There is not a section of law so to speak to review interpret and the mandatory requirement is from the Chief Health Officer Directions (which are law) and can be found Restrictions on Businesses, Activities and Undertakings Direction (No. 21) | Queensland Health - Fair Trading Queensland | Facebook  2nd July 2021 post from Friday 9 July, the Check In Qld app will be mandatory for the property industry. You need to download the app once and use it for all agency activities – every open home inspection, auction etc. You don’t need a new app for each inspection and for each salesperson. Register at: www.covid19.qld.gov.au/check-in-qld. It’s free, safe and easy to use and provides a convenient check-in process for your clients.

 RTRA Act review – submissions due from industry and others by 13th July 2021

 Real Estate Excellence submissions for both the Labour Housing Legislation Bill and the Greens Tenants’ Rights Bill have been made. They are available to review at the following link RTRA Act review - Queensland tenancy law reform (realestateexcellence.com.au) A reminder submissions close 13th July 2021. More information at my link.

COVID tenancy regulations extended

Public Health and Other Legislation (Further Extension of Expiring Provisions) Amendment Bill 2021 (parliament.qld.gov.au)

2nd July 2021 - Real Estate Excellence submission (LABOR Bill)

Refer to RTRA Act review - Queensland tenancy law reform (realestateexcellence.com.au) to read. 

1st July 2021 - Real Estate Excellence submission (GREENS Bill)

Refer to RTRA Act review - Queensland tenancy law reform (realestateexcellence.com.au) to read. 


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