Best practice, compliance and risk management support services for the

Queensland Residential Real Estate Industry. 

PME - Property Management Excellence.

Member Updates

The latest (and past) Real Estate Excellence Member updates can be downloaded at Member Online login in the latest member update folder.  

Scroll down to review the contents of the Real Estate Excellence monthly Member update service. 

Member updates are emailed to financial members as part of Membership services - Real Estate Excellence each month and can be found at Member Online login in the latest Member update folder.

Please email us if we can assist you.  Thank you.  This email address is being protected from spambots. You need JavaScript enabled to view it. 

Member updates information in date order below


February/March/April 2026 Real Estate Excellence Member update

Real Estate Excellence Member update service

Visit the following link for more informationPME Training and Education Videos - Platinum PME Membership

22nd April 2026 - Privacy Commissioner and RentTech decison

Below is part of the statement from the Commission.

A determination issued today by the Privacy Commissioner finds that the 2Apply rental technology platform, operated by InspectRealEstate (IRE), collected excessive personal information and did so by unfair means.

The findings against IRE concluded a year-long investigation by the Office of the Australian Information Commissioner (OAIC), in response to which the platform laudably agreed to adapt its personal information collection practices on a without-admissions basis. The final decision requires IRE to cease collecting a range of personal information, such as prospective renters’ gender, student status, citizenship status and visa expiry, and details of previous living history.

In issuing her decision, the Privacy Commissioner noted the significant power imbalance in the rental property market, exacerbated by the rental crisis and rising costs of living, and observed that consumers are particularly vulnerable to unfair information collection practices.

Read more at the following link RentTech platforms must stop unfair and excessive personal information collection, says Privacy Commissioner | OAIC.

Read decision The Privacy Commissioner’s determination (PDF, 481 KB) is available on the OAIC website.

10th April 2026 - April Member update

Watch short video here.

The update will be emailed to Members on Tuesday 14th April and will be at Member Online login from Monday 13th April (latest member update folder, then April 2026). 

A PDF version of the email below will be attached for Members. 

Contents are as follows.

What is a change of shared tenancy?

The legislation including no original tenant staying for change of shared tenancy.

Check a person’s identity before entering into a property transaction for sale and or rent.

ANZAC Day - Real Estate Laws - Lest We Forget.

 Attachments.

CPD information guide.

Lessor newsletter - Rental application fact sheet.

QCAT case – Appeal – water leak, ending tenancy, tenant sought compensation and more. 

27th March 2026 - Updated RTA Form 22 Rental application form best practice notes

Dear Members, as previously advised, the RTA have released the updated Form 22. The following best practice information is also attached as a PDF/link.

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March 2026 Member update - AI special edition

Watch short video coming soon

The update will be emailed to Members on Tuesday 14th April and will be at Member Online login from Monday 13th April (latest member update folder, then April 2026). 

27th March 2026 - Updated RTA Form 22 Rental application form best practice notes.

 Dear Members, as previously advised, the RTA have released the updated Form 22. The following best practice information is also attached as a PDF/link.

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March 2026 Member update - AI special edition

Watch short video here.

The update will be emailed to Members on Tuesday 10th March and will be at Member Online login from Monday 9th March (latest member update folder, then March 2026). 

The contents of the March Member update are as follows. 

Privacy laws and the use of commercially available AI products - Page 2 

AI and QCAT - Page 9 

AI and the RTRA Act - Page 14

QCAT case - agent used AI Chatbots - Page 13

February Member update - Watch short video here.

18th February 2026 - PME system - Platinum PME membership Real Estate Excellence update

Due to the changes emailed to Members of Real Estate Excellence on the 13th February (see below), the following chapters of the PME system - Platinum PME membership Real Estate Excellence have been updated.

Download the quick chapter guide, detailed folder/chapter guide, plus the latest version guide here.

Chapter/Folder

1 - Property Management Overview

10 - Tenant obligations

13 - Maintenance

14 - Break lease 

18 - Ending a tenancy lawfully

Plus, best practice forms in folder 13/maintenance. Tenant maintenance form and tenant obligations maintenance reminder. 

13th February 2026 - As it happens Member update

Changes to the way tenants have to report maintenance update. Email outlining the changes and best practice advice emailed. PME system - Platinum PME membership Real Estate Excellence - almost all chapters of the PME system will need to be updated to reflect below. More information will be provided soon. Please note the information is this special as it happens member update when using the PME system for now. Thank you. 

28th January 2026 - Latest Member update

The update will be emailed to Members on Tuesday 3rd February and will be at Member Online login from  Monday 2nd February (latest member update folder, then February 2026).

The contents of the February Member update are as follows. 

Anti-Money Laundering laws – the latest information to assist in your preparation for July 1, 2026. Page 2

Renewing a tenancy agreement when the rent increase dates do not align with the 12-month restrictions at the start of the tenancy.  Page 4

Re-Letting costs reminder. Page 11

Counting notice periods - allowing time when serving notices. Page 13

Carrying out a sales appraisal of a tenanted property and the RTRA Act. Page 19

QCAT case of the month – Agreement frustrated flooded property (an appeal)

Lessor Newsletter – Natural disaster quick guide for owners and property managers

 


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